Category: Editorial
Why Mary Is Celebrated on Jamhuri Day
The Day is 12thDecember 2019. This dates is branded Jamhuri Day in Kenya, loosely translated “Independence Day”. Truth is that we have always been interdependent. […]
To Be a Good Manager You Must Do this One Thing
Have you wondered how some companies have employees who have great commitment to their jobs? Well then you can probably go ahead and read this […]
Outsourcing for Startups
One lesson many businesses have learnt the hard way is that Customers always expect more. Customers not only want to buy your product or service […]
6 Traits Professionals Have and Amateurs Don’t
Does Professionalism have a face? Firstly, to many people professionalism in the work place could cover different aspects. Secondly, Some of us will take professionalism […]
4 Tips to Get Your Customer Service To The Top
Take A Peek What is product knowledge? You might be trying to figure out what this word means. In lay man’s language; product knowledge is […]
How to Deliver on Customer Care
Customer service skills that are a must have for any call center champion “Oh no, I do not know how to use this product!” “Shoot, […]
When Everything Goes Wrong: Hotline
The public is under the authority of numerous entities from health, security, transport, safety, name them. All these institutions have dos and don’ts. Unfortunately, specific […]
