Editorial

This November, We’re Letting It Grow!

3 min read

This November, ditch the razor and let your beard grow as a symbol of support for men’s health and cancer research. Each unshaved day is a conversation starter and a step toward raising awareness.

Editorial

The Call Center Survival Kit: What Every Agent Really Needs at Their Desk

5 min read

Welcome to the frontlines of customer service, where a well-stocked desk could be the difference between surviving a shift and losing your mind. From the all-important “Do Not Disturb” sign to that trusty stress ball, these are the must-haves that every call center agent needs to make it through the day with sanity intact.

Editorial Kenya

When Customers Become Your Therapists: A Lesson in Self-Care

3 min read

Just like a plant can’t thrive without nourishment, neither can we. In the fast-paced world of customer service, it’s easy to forget the importance of self-care. But sometimes, an unexpected moment occurs when a customer becomes your therapist, reminding you that we’re all human, navigating life’s challenges together.

Editorial

Punctuality in the Workplace: Time to Reconsider Being ‘On Time’

3 min read

The phrase “If you’re on time, you’re late” is quickly becoming outdated, especially in today’s flexible work culture. According to a recent survey by Monster, only 14% of employees see punctuality as a critical workplace etiquette rule, even though 76% still find being late to meetings frustrating. As remote and hybrid work gain ground, the rigid 9-to-5 structure is losing its relevance, and the focus has shifted to productivity over mere presence. But while some industries embrace flexibility, others maintain strict punctuality standards, reminding us that arriving on time still sends a message of commitment.

Editorial The World

World Literacy Day 2023: The Essential Role of Language in Building Community

3 min read

On this World Literacy Day, we reflect on the theme of promoting multilingual education: “Literacy for Mutual Understanding and Peace.” Language is more than a communication tool; it fosters collaboration, enriches cultural appreciation, and enhances social intelligence. From the development of COVID-19 vaccines to influential literary translations, the power of shared language has driven remarkable achievements. As the East African Community (EAC) takes steps to adopt Kiswahili as a common language, we explore the potential of multilingualism to unite communities and inspire creativity. Join the conversation about how embracing languages can transform our social landscapes

Editorial

The Lazy Lover’s Guide to the Perfect Weekend

4 min read

Hustle-weary and in desperate need of a long weekend reboot? This guide to the ultimate self-care staycation has your name written all over it – from guilt-free Netflix binges to games with your boys, you’ll feel like royalty. Time to put that “busy badge” in the drawer and treat yo’ self, don’t cheat yo’ self.

Editorial Kenya

Would You Rather Work From Home or the Office?

3 min read

Should you brave Nairobi’s infamous traffic or work in your PJs from home? Weighing the pros and cons of office life versus remote work, with a dash of humor and practical advice.