Category: Editorial
The Role of BPOs in Propelling Climate Change
Business Process Outsourcing (BPO) is a crucial industry in the global economy, responsible for handling various operations such as customer support, back-office processes, and IT […]
Trends and Trend Shapers in the Professional World
As the professional world evolves, there are clear patterns and forces that drive change. Identifying and understanding these trends and their shapers is paramount for […]
PARTNERSHIPS
Partnerships have played a fundamental role in the growth and development of organizations in various fields. Whether these partnerships are between two businesses, between a […]
The Hot Air Balloon
The global contact center outsourcing market is expected to grow at a CAGR of 10.2% from 2020 to 2025, reaching $63.4 billion by 2025 according […]
Kenya’s Housing Levy in the Finance Bill 2023: A Step towards Affordable Housing?
Was the Housing Levy a Campaign Promise? There was scant debate on the housing of hustlers during the presidential election campaigns in 2022. Never-the-less the […]
Customer Service Pitfalls
Why Some Find Bad Customer Service Useful Bad customer service happens when you fail to meet customer expectations or fall short of providing a pleasant […]
Mental Health Tips for Men
Taking care of mental health is important for everyone, including men. Here are some mental health tips specifically for men: Recognize and acknowledge your emotions: […]
The Power of Soft Skills
Soft skills refer to the abilities used to delight a customer that don’t relate to your product, service, or company. These are nontechnical skills like […]
3 Keys to Customer Loyalty
Restoring Damaged Customer Relationship An angry customer is an equivalent of a ticking time bomb that can explode at any given time, thanks to technological […]
Happy Customer Service Week
We speak your language, how may we be of assistance? Many times services rendered to you are not up to standard and this leaves you […]
