Category: Editorial
OMNICHANNEL CUSTOMER SERVICE : Meeting Customers Where They Are.
Customer expectations have evolved. People want convenience, flexibility and timely responses. They might send a WhatsApp message during their commute, follow up through email at […]
More Than a Voice: The People Behind Every Call
“Hello, how may I help you today?” Every day, thousands of conversations take place between customers seeking help and the people whose job it is […]
SPEECH BY GENERAL MANAGER, CONTACT CENTER – TeleSky Ltd – LUCY WAKIO
It is with great pleasure that I welcome you all to this very special occasion, TeleSky Ltd’s 10th Anniversary Celebration. On behalf of the TeleSky family, […]
Director’s Speech at TeleSky’s 10th Anniversary & ISO Certification Ceremony.
Distinguished guests, our clients and partners, staff, friends of TeleSky, ladies and gentlemen, Good Morning Today is a very special moment in the history of […]
SPEECH BY ESTHER NGARI, EBS, DIRECTOR GENERAL, KENYA BUREAU OF STANDARDS (KEBS), AT THE PRESENTATION OF THE ISO/IEC 27001:2022 CERTIFICATE TO TeleSky Ltd on 9th OCTOBER 2026
The Chairman and Members of the Board of TeleSky Limited; The Managing Director and Management of TeleSky Limited; Representatives of the Kenya Bureau of Standards; […]
Governments with Industrialised Citizen Support
A citizen calls about a SHA claim, a delayed passport, a stollen wallet, or a stalled business permit. They don’t need a speech. They need […]
Rare Date Curiosity — 25/12/25
Cultural Celebrations: A Season Made in Africa Christmas on the continent is a sensory experience — less snow, more sunshine; less silence, more song; and […]
TeleSky Crowned Best Contact Center & BPO Solutions Provider at Prestigious Industry Awards
Friday, 28th November 2025 – Emara Ole Sereni Hotel, Nairobi. TeleSky, East Africa’s fastest-growing digital call centre, achieved a milestone victory on Friday night after […]
Your Hustle Culture Might Be Killing Your Performance (Read That Again)
Rise. Grind. Repeat.No days off. Sleep is for the broke.Team “I’ll rest when I’m rich.” Sound familiar? Welcome to hustle culture—the glorified, overly glamorized, highly […]
Not Just a Job: Why Customer Care is the Ultimate Leadership Training Ground
Most people view customer service as a temporary job. A stepping stone. A paycheck. But what if we told you it’s actually the best leadership […]
