OMNICHANNEL CUSTOMER SERVICE : Meeting Customers Where They Are.
Customer expectations have evolved. People want convenience, flexibility and timely responses. They might send a WhatsApp message during their commute, follow up through email at […]
The future of work at TeleSky, Keynote Address by Nik Nesbitt
Nicholas Nesbitt | TeleSky Limited tenth anniversary | Nairobi | 9 October 2026 Celebrating a decade and asking a bigger question Good morning to the […]
More Than a Voice: The People Behind Every Call
“Hello, how may I help you today?” Every day, thousands of conversations take place between customers seeking help and the people whose job it is […]
SPEECH BY GENERAL MANAGER, CONTACT CENTER – TeleSky Ltd – LUCY WAKIO
It is with great pleasure that I welcome you all to this very special occasion, TeleSky Ltd’s 10th Anniversary Celebration. On behalf of the TeleSky family, […]
Director’s Speech at TeleSky’s 10th Anniversary & ISO Certification Ceremony.
Distinguished guests, our clients and partners, staff, friends of TeleSky, ladies and gentlemen, Good Morning Today is a very special moment in the history of […]
SPEECH BY ESTHER NGARI, EBS, DIRECTOR GENERAL, KENYA BUREAU OF STANDARDS (KEBS), AT THE PRESENTATION OF THE ISO/IEC 27001:2022 CERTIFICATE TO TeleSky Ltd on 9th OCTOBER 2026
The Chairman and Members of the Board of TeleSky Limited; The Managing Director and Management of TeleSky Limited; Representatives of the Kenya Bureau of Standards; […]
Customer Support Trends in 2026: What Kenyan Businesses Must Know
Did you know customer expectations have shifted faster than most brands expected? Here are the top 6 trends shaping customer support this year: 1. Empathy‑Driven […]
Why January Is Where Service Is Won or Lost
January is a quiet month on the calendar—and one of the loudest in customer service. The decorations come down. Campaigns pause. Festive goodwill expires. And […]
The Christmas Eve Call That Saved Christmas
The call came in at 6:30 pm on December 24. 2024 The office lights were already dim. A few agents had logged off early to catch […]
