“7 Common Social Media Mistakes That Make Your Brand Seem Inauthentic (And How to Fix Them)”
Struggling with social media engagement? Discover 7 common mistakes brands make that can come off as inauthentic, and learn how to build a stronger connection with your audience
10 Game-Changing Social Media Tips Every Brand Needs to Know”
Discover 10 essential tips to boost your brand’s social media strategy. Learn how to engage your audience, build awareness, and maximize impact with strategic social media posting.”
How Generative AI and New Rules Are Shaping Kenyan BPOs
Generative AI is making waves in the contact center world, and Kenyan BPOs handling US campaigns are right in the mix. But what exactly is […]
Turn Objections into Opportunities: Your Sales Success Playbook!
Happy Monday!You know what that means—fresh targets, interesting clients, and exciting deals just waiting to be snagged- especially if you are doing sales. Now, while […]
No Problem! How to Handle Objections Like a Pro
Master the art of handling customer objections with confidence and competence. Learn how to turn common concerns like price, product features, and timing into opportunities for building trust, enhancing customer relationships, and increasing sales. This guide covers essential steps to address objections effectively, ensuring successful interactions that benefit both your customers and your business
World Suicide Prevention Day 2024: Breaking the Silence on Mental Health in Kenya
On World Suicide Prevention Day 2024, we highlight the alarming rise in suicide rates in Kenya, especially among youth. This article addresses the stigma surrounding mental health, encourages open conversations, and emphasizes the importance of creating supportive environments. Together, we can challenge the silence and foster hope for those struggling with suicidal thoughts. Learn how to make a difference by speaking up, offering support, and helping to save lives.
World Literacy Day 2023: The Essential Role of Language in Building Community
On this World Literacy Day, we reflect on the theme of promoting multilingual education: “Literacy for Mutual Understanding and Peace.” Language is more than a communication tool; it fosters collaboration, enriches cultural appreciation, and enhances social intelligence. From the development of COVID-19 vaccines to influential literary translations, the power of shared language has driven remarkable achievements. As the East African Community (EAC) takes steps to adopt Kiswahili as a common language, we explore the potential of multilingualism to unite communities and inspire creativity. Join the conversation about how embracing languages can transform our social landscapes
Celebrating World Sexual Health Day 2024: Progress in Conversations in Kenya
Join us in celebrating World Sexual Health Day 2024 as we recognize Kenya’s progress in promoting open discussions about sexual health and the importance of positive relationships. Together, we can empower the youth and foster a culture of respect and knowledge
Why Sentiment Analysis is Your Brand’s Secret Weapon in a Digital World.
Discover the critical role of sentiment analysis in today’s business landscape. Learn how interpreting customer emotions and feedback can enhance decision-making, improve customer experience, and drive strategic success. Unlock the power of real-time insights to navigate challenges and elevate your brand.
Revolutionize Your Support: Why Automation is a Game Changer
“Explore the benefits of customer service automation, including enhanced efficiency, cost reduction, improved customer experiences, and empowered employees. Learn how AI-driven solutions can transform your contact center, providing 24/7 support, personalized interactions, and valuable business insights.”
