2

The experience

4 min 4 weeks

0 1 min 2 weeks

Happy Customer Service Week

We speak your language, how may we be of assistance? Many times services rendered to you are not up to standard and this leaves you wanting and at times frustrated. Simply because ‘they’ do not understand your language.  Here at Telesky we are conscious of […]

Editorial
0 4 min 4 weeks

The experience

“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong”        Donald Porter I get to live that quote each day, I know it might sound cliché but interacting with people each day is interesting, knowing you played part […]

Editorial

Happy Customer Service Week

0 1 min 2 weeks

We speak your language, how may we be of assistance? Many times services rendered to you are not up to standard and this leaves you wanting and at times frustrated. Simply because ‘they’ do not understand your language.  Here at Telesky we are conscious of […]

Editorial
0 4 min 4 weeks

The experience

“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong”        Donald Porter I get to live that quote each day, I know it might sound cliché but interacting with people each day is interesting, knowing you played part […]

Editorial
0 9 min 1 mth

We are more than just colleagues- We are a family

Companies often say, “We are more than just colleagues- We are a family.” What are the elements within a company that can make this statement true? Ever since the masses within the population started to migrate to cities back in the industrial age in search […]

Editorial
1 2 min 2 yrs

Overcoming Digital Skills Gap in Schools: One way TeleSky is doing it

Imagine a primary or high school student on the road to college without digital skills. The limited capability to conduct research, connect with relevant teachers, peers and stakeholders on the journey to their aspired career can be inhibiting. Ikumini Primary School  On Friday, 9th July […]

Editorial
0 4 min 2 yrs

Cold Calling – 6 Tips

A few years ago it was quite easy to get business by traditional advertisement on print media. Times have changed and potential customers are flooded with ads on literally every platform. To blanket ads are not only expensive but as a business it’s not possible […]

Market
0 2 min 2 yrs

Why Mary Is Celebrated on Jamhuri Day

The Day is 12thDecember 2019. This dates is branded Jamhuri Day in Kenya, loosely translated “Independence Day”. Truth is that we have always been interdependent.   On this day, our wonderful Customer Service executives visited Motherly Care Children’s home to share love with the little angels. […]

Editorial
0 2 min 2 yrs

Web Chat is Critical, Are You Doing it Right?

There is no argument, live chat is critical. Firstly, Social media has 3 billion daily users on a platform of live chat. This means that nearly half the world’s population is interacting online and that can’t be ignored. Therefore, web chat provides your customers ability […]

Market
0 2 min 2 yrs

Startups are Finding New Ways to Win on Social Media

Social Media Marketing  Cant Be Avoided. There are over 3.2 billion daily active social media users in the world. That is 42% of global population. 90% of these users are millennials. Every startup needs a social media strategy to succeed. 42% market share cannot be wished […]

Passion
0 6 min 3 yrs

To Be a Good Manager You Must Do this One Thing

Have you wondered how some companies have employees who have great commitment to their jobs? Well then you can probably go ahead and read this article as I try break down factors that keep employees in a company motivated. It is key that employers forge […]

Editorial
0 3 min 3 yrs

Outsourcing for Startups

One lesson many businesses have learnt the hard way is that Customers always expect more. Customers not only want to buy your product or service but also expect you to provide a matching experience. That is why high end banks, hospitals, legal firms name them… […]

Editorial