TeleSky Crowned Best Contact Center & BPO Solutions Provider at Prestigious Industry Awards
Friday, 28th November 2025 – Emara Ole Sereni Hotel, Nairobi. TeleSky, East Africa’s fastest-growing digital call centre, achieved a milestone victory on Friday night after […]
Shame On Me For Being Me?
Self-esteem, a cornerstone of mental and emotional well-being, plays a pivotal role in shaping an individual’s outlook on life, relationships, and personal achievements. It is […]
How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels
🌍 November is GBV Awareness Month Gender-Based Violence (GBV) remains a pressing challenge across the globe. In Kenya, survivors often face barriers to reporting abuse […]
Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025
The Outsourcing Shift No One Can Ignore Over the past decade, outsourcing has evolved from a cost-cutting tactic into a growth strategy. As global businesses […]
“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”
Let’s imagine for a second… You call a support line in London, New York, or Tokyo…But it’s being run from Nairobi, Umoja 2, behind the […]
“They Promoted the Wrong Person (And the Whole Office Knew It)”
There’s awkward silence.No one claps.Someone fake-smiles.Another person pretends to choke on their tea. That’s the energy when the wrong person gets promoted.And let’s be honest […]
“Some Kenyan Customers Deserve Oscars. Here’s Why.”
Forget Hollywood.Forget Nollywood.Kenyan customers are the real actors — and they don’t need a camera to deliver an award-winning performance.They just need… a delay in […]
“I Got Written Up at Work—And Honestly, I Deserved It”
Let me tell you a little story I’ve never admitted out loud. I got written up once.A formal warning.HR email. Supervisor signature. That “see me […]
