Author: Editor
3 Keys to Customer Loyalty
Restoring Damaged Customer Relationship An angry customer is an equivalent of a ticking time bomb that can explode at any given time, thanks to technological […]
Happy Customer Service Week
We speak your language, how may we be of assistance? Many times services rendered to you are not up to standard and this leaves you […]
The experience
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” Donald Porter I get to live that quote […]
We are more than just colleagues- We are a family
Companies often say, “We are more than just colleagues- We are a family.” What are the elements within a company that can make this statement […]
Overcoming Digital Skills Gap in Schools: One way TeleSky is doing it
Imagine a primary or high school student on the road to college without digital skills. The limited capability to conduct research, connect with relevant teachers, […]
Why Mary Is Celebrated on Jamhuri Day
The Day is 12thDecember 2019. This dates is branded Jamhuri Day in Kenya, loosely translated “Independence Day”. Truth is that we have always been interdependent. […]
4 Tips to Get Your Customer Service To The Top
Take A Peek What is product knowledge? You might be trying to figure out what this word means. In lay man’s language; product knowledge is […]
How to Deliver on Customer Care
Customer service skills that are a must have for any call center champion “Oh no, I do not know how to use this product!” “Shoot, […]
