Category: The World
The future of work at TeleSky, Keynote Address by Nik Nesbitt
Nicholas Nesbitt | TeleSky Limited tenth anniversary | Nairobi | 9 October 2026 Celebrating a decade and asking a bigger question Good morning to the […]
More Than a Voice: The People Behind Every Call
“Hello, how may I help you today?” Every day, thousands of conversations take place between customers seeking help and the people whose job it is […]
Kenya’s 10-Point BPO Action Roadmap
By TeleSky Stories When governments and global firms think of outsourcing, two countries come to mind almost instinctively: India and the Philippines. Together, they employ millions, export tens […]
Africa’s Black November: The World’s Biggest Cart Party
Black Friday and Cyber Monday began as U.S. retail experiments. In 2025, they’re a global season – a rolling wave of discounts, livestreams, abandoned carts, […]
A World of Wonder: How Christmas is Celebrated Differently Across the Globe
Christmas may be one date on the calendar, but around the world it unfolds like a vibrant mosaic — a celebration woven with culture, food, […]
5 Wild Things Only African Customers Say (And Yes, We’ve Heard ALL of Them 😭)
If you’ve worked in customer care anywhere on this continent, you already know: African customers do NOT come to play.They come with confidence, confusion, and […]
Around the World in 5 Call Centers: What Customer Service Looks Like Globally
What does customer care sound like in Japan? How do Brazilians handle angry customers? What happens if you call a helpdesk in Germany? Turns out, […]
Bridging Gaps, Expanding Care: The Telehealth Revolution in East Africa”
“Telehealth in East Africa is revolutionizing healthcare access by bridging geographical gaps and expanding care to underserved populations. Driven by digital transformation and accelerated by the COVID-19 pandemic, telehealth services are transforming healthcare delivery across Kenya, Rwanda, Uganda, and Tanzania. With innovative models like Rwanda’s universal primary care service and Kenya’s mHealth initiatives, telehealth is overcoming traditional infrastructure limitations and enhancing healthcare outcomes.”
How To Live Forever? Be A Jellyfish.
What if aging wasn’t the end, but just a reset button? Meet the immortal jellyfish—nature’s biggest plot twist. When faced with danger, it doesn’t die… it starts over. Science is still trying to crack its secret, but one thing’s for sure—this tiny jellyfish just might hold the key to eternal youth. Who’s ready to hit refresh on life?
How Can I Help… in Your Mother Tongue?
Imagine calling customer care, frustrated about a service issue, and the agent picks up in your mother tongue. Not just Swahili or English—your actual home language. Kikuyu, Dholuo, Kamba, Luhya. The immediate relief! Like suddenly realizing you’re not in a corporate maze but talking to your auntie or a childhood friend.
Now, flip it. What if they didn’t speak your language at all? Worse, what if they assumed one? ‘Habari, ndugu’ when you’re clearly a Mukisii. The wahala. 🤦🏽♂️
On this International Mother Tongue Day, we reflect on the power of language in customer service. Should call centers embrace mother tongue services, or would it be too chaotic? Let’s talk!
