Author: Kariuki
Celebrating the Heart and Soul of Customer Service: Our Team!
This Customer Service Week, we celebrate the passion and resilience of our customer service representatives. Explore how they navigate challenges, provide clarity, and create joy, making a meaningful impact on every call.
“You can’t sell it outside if you can’t sell it inside.”
“You can’t sell it outside if you can’t sell it inside.” Doug Conant – former President and CEO of the Campbell Soup Company once said […]
3 Keys to Customer Loyalty
Restoring Damaged Customer Relationship An angry customer is an equivalent of a ticking time bomb that can explode at any given time, thanks to technological […]
Happy Customer Service Week
We speak your language, how may we be of assistance? Many times services rendered to you are not up to standard and this leaves you […]
The experience
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” Donald Porter I get to live that quote […]
The experience
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” Donald Porter I get to live that quote […]
We are more than just colleagues- We are a family
Companies often say, “We are more than just colleagues- We are a family.” What are the elements within a company that can make this statement […]
Overcoming Digital Skills Gap in Schools: One way TeleSky is doing it
Imagine a primary or high school student on the road to college without digital skills. The limited capability to conduct research, connect with relevant teachers, […]
Why Mary Is Celebrated on Jamhuri Day
The Day is 12thDecember 2019. This dates is branded Jamhuri Day in Kenya, loosely translated “Independence Day”. Truth is that we have always been interdependent. […]
4 Tips to Get Your Customer Service To The Top
Take A Peek What is product knowledge? You might be trying to figure out what this word means. In lay man’s language; product knowledge is […]
