Today in History: Notable Business Events That Shaped the World
June 18th has witnessed numerous historical events that have left a lasting impact on the business world. From groundbreaking inventions to significant mergers and economic […]
Father’s Day: 5 Ways to Show Appreciation
The idea for a day honoring Father’s is generally attributed to Sonora Dodd, a woman raised by her father after her mother died in childbirth, […]
Kenya’s Housing Levy in the Finance Bill 2023: A Step towards Affordable Housing?
Was the Housing Levy a Campaign Promise? There was scant debate on the housing of hustlers during the presidential election campaigns in 2022. Never-the-less the […]
Customer Service Pitfalls
Why Some Find Bad Customer Service Useful Bad customer service happens when you fail to meet customer expectations or fall short of providing a pleasant […]
Mental Health Tips for Men
Taking care of mental health is important for everyone, including men. Here are some mental health tips specifically for men: Recognize and acknowledge your emotions: […]
The Power of Soft Skills
Soft skills refer to the abilities used to delight a customer that don’t relate to your product, service, or company. These are nontechnical skills like […]
3 Keys to Customer Loyalty
Restoring Damaged Customer Relationship An angry customer is an equivalent of a ticking time bomb that can explode at any given time, thanks to technological […]
Happy Customer Service Week
We speak your language, how may we be of assistance? Many times services rendered to you are not up to standard and this leaves you […]
The experience
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” Donald Porter I get to live that quote […]
The experience
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” Donald Porter I get to live that quote […]
