Tag: #information #outsourcing
We Need More Men in Call Centers!
Have you noted that there are more women than men working in call centers? Every time you call, you are more likely to be attended […]
Top Logistics Companies in Kenya Hiring BPO Services.
Have you ever ordered a good and paid for its delivery? How was the experience- were you tense? Impatient maybe? Did you call their customer […]
When Politics Enters the Workplace: The Dilemma of Taking a Stand
My 11-year-old son asked me why my job has never participated in politics- we hardly declare our stance on political matters in the nation. I […]
5G: Revolutionizing Customer Service – Say Hello to the Future of Call Centers!
Growing up in the 2000s, I remember watching movies like Spy Kids, which had self-driving cars, intelligent talking robots, and people making video calls. It […]
Mastering Outsourcing: How to Boost Efficiency and Cut Costs
It is no secret that globalization is a popular strategy to grow a business. Africa in particular is a top choice for any company seeking […]
The experience
“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong” Donald Porter I get to live that quote […]
