Tag: #customerservicejobs
Is Kenya’s BPO Industry Poised for Explosive Growth After the 2024 Finance Bill Rejection?
The country’s president recently rejected the proposed finance bill in a surprising move that has sent shockwaves through Kenya’s economic landscape. While this decision has […]
We Need More Men in Call Centers!
Have you noted that there are more women than men working in call centers? Every time you call, you are more likely to be attended […]
Top Logistics Companies in Kenya Hiring BPO Services.
Have you ever ordered a good and paid for its delivery? How was the experience- were you tense? Impatient maybe? Did you call their customer […]
5G: Revolutionizing Customer Service – Say Hello to the Future of Call Centers!
Growing up in the 2000s, I remember watching movies like Spy Kids, which had self-driving cars, intelligent talking robots, and people making video calls. It […]
“Debunking Common Call Center Myths: The Truth About Customer Service Careers”
It’s Monday morning and I walk past my neighbors going to work. After the pleasantries, I realize that Baba Stacy doesn’t quite understand what I do- and […]
Dear Customer Care…
Having been a customer for a long time now, I wish that you guys knew (read considered) the following things before giving me any response. […]
“Will AI Replace Human Jobs? The Future of Customer Service in the Age of Automation”
I came across an article today titled “How Long Before AI Replaces Human Labor.” I shuddered- the thought of losing a job in these perilous […]
