Tag: #customerservicejobs
From Meet-Cute to Loyalty: A Fun, Fresh Take on Customer Service
Discover a fun and engaging approach to customer service! Learn how to charm new customers, become their trusted sidekick, and keep your contact database in tip-top shape. Elevate your customer relationships with a touch of humor and thoughtful strategies
Leveling Up the Olympics: Could a “Metaverse Games” Be in Our Future?
I am just thinking. Maybe in the near-future winter of 2032, the world’s greatest athletes will not gather in the bustling streets and gleaming stadiums […]
The Eternal Flame: The Captivating Story of the Olympic Torch Relay.
Even if the whole concept [of the Olympic torch relay] is a bit cheesy, there’s actually a lot we can learn from the torch relay when it comes to delivering awesome customer service. Let me explain…
The Essence of Composure: Staying Calm, Cool, and Collected.
As a customer experience (CX) professional, you find yourself navigating high-pressure scenarios on the frontlines day in and day out. Whether you’re dealing with irate […]
Innovative or Intrusive? AI Tracks Staff Smiles in Japanese Supermarket Chain.
It fascinates me to write about trends in the world of customer service –AI, inventions, startups, flops, etc. Now, my writing has more often than […]
Boost Online Sales with Exceptional Customer Service
My nephew is the self-proclaimed “entrepreneur extraordinaire.” He is currently living the dream of being his own boss- (well, not quite there yet because he […]
The Social Media Sorcery: How KCB Bank Dialed Up Success with Outsourced CX Services
Do you know KCB Bank has over 1 million Facebook followers and over 400,000 Twitter followers and has rapidly expanded its customer base, with 10 […]
Crucial Outbound Call Services Offered by BPO Centers: A Comprehensive Guide”
Have you ever opened an account at a bank and shortly afterwards one of their agents gives you a call to check up on how […]
Why You Are Always Late on Monday: What You Need to Know
Today is Monday, and we all know that one colleague who is always late for work. But if you think about it, people don’t usually […]
Outsource Your HR Roles: A Comprehensive Guide
As the business world continues to evolve, savvy organizations are recognizing the value of outsourcing certain functions to maximize efficiency and focus on core competencies. […]
