Tag: #CustomerExperience
What’s the Key to Better Customer Support in Kenya’s Social Media CX?
70% of Kenyan social media users engage by commenting on posts, highlighting the importance of interactive content in customer support. By responding promptly and personally, businesses can turn social media interactions into positive brand experiences
10 Must-Know Strategies to Prepare Your Customer Service Team for 2025
As we gear up for 2025, is your customer service team ready to tackle the year ahead? From brushing up on skills to preparing for busy seasons, these 10 tips will set your team up for success while ensuring your customers are wowed at every interaction.
When Customers Become Your Therapists: A Lesson in Self-Care
Just like a plant can’t thrive without nourishment, neither can we. In the fast-paced world of customer service, it’s easy to forget the importance of self-care. But sometimes, an unexpected moment occurs when a customer becomes your therapist, reminding you that we’re all human, navigating life’s challenges together.
Celebrating the Heart and Soul of Customer Service: Our Team!
This Customer Service Week, we celebrate the passion and resilience of our customer service representatives. Explore how they navigate challenges, provide clarity, and create joy, making a meaningful impact on every call.
Understanding Customer Pain Points
Customer pain points are more than just complaints—they’re opportunities to enhance your service. By actively listening, asking probing questions, and utilizing feedback, contact center agents can uncover and resolve these challenges. Learn 7 key strategies to identify pain points and turn them into solutions that boost customer satisfaction and loyalty
The Power of Trust: Transforming Customer Relationships
Picture this: A customer calls in, frustration evident in their tone. They’ve been shuffled from one agent to another, each interaction feeling increasingly hollow, with […]
