Editorial

The Mole ep5

2 min read

Do ONLY what you’re paid to do. It’s a controversial tip, but trust me, being mysterious and just doing what’s expected will make you stand out more than being overly available. Want to command your year? Keep these strategies in mind and you’ll be the one everyone turns to

Business

Ready for 2025? 5 Support Tips Your Customers Will Love

2 min read

As the holiday buzz fades and we step into 2025, it’s time to fine-tune those customer support strategies! Did you know that 78% of customers abandon purchases due to negative experiences? From slow response times to a lack of personalization, common pitfalls can cost you loyal customers. In this article, we uncover five game-changing tactics to elevate your support and build lasting trust in the year ahead. Let’s make 2025 the year of exceptional customer experiences!

Editorial

How to Keep Customers Happy This Christmas

2 min read

As CSRs, the festive season might seem quiet, but Murphy’s Law is always lurking—anything that can go wrong, will go wrong! Discover six practical ways to keep customers happy and services running smoothly during the holidays.

Business Kenya

2024 in Review: Standing Strong for Your Customers’ Needs

3 min read

As we close the year, the most pressing concerns in Kenya’s contact centers have been transaction delays and issue resolution challenges. At Telesky, we are dedicated to addressing these issues with unwavering commitment, ensuring your customers receive unmatched service every time.