2

The experience

4 min 4 weeks

0 4 min 2 yrs

Cold Calling – 6 Tips

A few years ago it was quite easy to get business by traditional advertisement on print media. Times have changed and potential customers are flooded with ads on literally every platform. To blanket ads are not only expensive but as a business it’s not possible […]

Market
0 2 min 2 yrs

Why Mary Is Celebrated on Jamhuri Day

The Day is 12thDecember 2019. This dates is branded Jamhuri Day in Kenya, loosely translated “Independence Day”. Truth is that we have always been interdependent.   On this day, our wonderful Customer Service executives visited Motherly Care Children’s home to share love with the little angels. […]

Editorial

6 Traits Professionals Have and Amateurs Don’t

0 3 min 3 yrs

Does Professionalism have a face? Firstly, to many people professionalism in the work place could cover different aspects. Secondly, Some of us will take professionalism to mean being dressed the part or delivering at work. Moreover, the HR department could probably interpret this as having […]

Editorial
0 3 min 3 yrs

EXCUSE MY LANGUAGE

Many at times we say something in a bid to express what we feel but we always end up using the wrong phrase which surprisingly most of us don’t know are wrong. How many times do we pick a phrase without getting it correctly and […]

Passion
0 3 min 4 yrs

4 Tips to Get Your Customer Service To The Top

Take A Peek What is product knowledge? You might be trying to figure out what this word means. In lay man’s language; product knowledge is the understanding that you have about a product or service. It is a key skill that each call center agent […]

Editorial
0 4 min 4 yrs

How to Deliver on Customer Care

Customer service skills that are a must have for any call center champion “Oh no, I do not know how to use this product!” “Shoot, I am not happy with this service!” “Oh my, I need to get more information about the product!!” All these […]

Editorial
0 2 min 4 yrs

When Everything Goes Wrong: Hotline

The public is under the authority of numerous entities from health, security, transport, safety, name them. All these institutions have dos and don’ts. Unfortunately, specific relevant information is usually easily accessible. Especially during an emergency. If you have an injured pedestrian calling for help or […]

Editorial
0 3 min 4 yrs

How Well Do You Know Call Center Jargon?

They say women are from Venus and the language there is different. To connect with them you need to understand their language. It is the same with every industry. “Double Park” means to park behind another car in the motoring industry. If you work in […]

Passion
0 2 min 4 yrs

4 Brilliant Services for any Business Keen to Grow

Do you have someone working hard to shower you with success? Are you worried where the next business opportunity will come from?  Who will close the next sale in your business pipeline or where your customers are going? Inbound Sales. It’s important to manage inbound […]

Market
0 4 min 4 yrs

9 Lessons From COVID-19

Semper leo. Fusce lectus justo, porta quis felis at, imperdiet elementum libero. Duis nec dignissim lectus.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse scelerisque venenatis purus eget maximus. Fusce dapibus leo sed sem fringilla, nec convallis arcu egestas. Nullam ut Nulla facilisi. Etiam euismod […]

Market
0 4 min 4 yrs

Phasellus lacinia tortor am ust euismod, rutrum tellus et

Semper leo. Fusce lectus justo, porta quis felis at, imperdiet elementum libero. Duis nec dignissim lectus.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse scelerisque venenatis purus eget maximus. Fusce dapibus leo sed sem fringilla, nec convallis arcu egestas. Nullam ut Nulla facilisi. Etiam euismod […]

Market
0 4 min 4 yrs

Phasellus lacinia tortor euism

Semper leo. Fusce lectus justo, porta quis felis at, imperdiet elementum libero. Duis nec dignissim lectus.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse scelerisque venenatis purus eget maximus. Fusce dapibus leo sed sem fringilla, nec convallis arcu egestas. Nullam ut Nulla facilisi. Etiam euismod […]

Passion