Business

Ready for 2025? 5 Support Tips Your Customers Will Love

2 min read

As the holiday buzz fades and we step into 2025, it’s time to fine-tune those customer support strategies! Did you know that 78% of customers abandon purchases due to negative experiences? From slow response times to a lack of personalization, common pitfalls can cost you loyal customers. In this article, we uncover five game-changing tactics to elevate your support and build lasting trust in the year ahead. Let’s make 2025 the year of exceptional customer experiences!

Editorial

How to Keep Customers Happy This Christmas

2 min read

As CSRs, the festive season might seem quiet, but Murphy’s Law is always lurking—anything that can go wrong, will go wrong! Discover six practical ways to keep customers happy and services running smoothly during the holidays.

Business Kenya

2024 in Review: Standing Strong for Your Customers’ Needs

3 min read

As we close the year, the most pressing concerns in Kenya’s contact centers have been transaction delays and issue resolution challenges. At Telesky, we are dedicated to addressing these issues with unwavering commitment, ensuring your customers receive unmatched service every time.

Editorial

The Mole ep.4

3 min read

“At the moment, we are sorting out Christmas issues—who’s manning the queues on the 25th, who is whose Secret Santa, how much the gifts should cost, and many other stories. Looking at the previous stories I’ve shared about my office, you can imagine it’s a whole mélange of emotions and chaos. I refuse to focus on the sad stories this time.”

Retail

The Telesales Funnel: Behind the Scenes of Business Growth

3 min read

Telesales is more than just making calls—it’s about building meaningful connections and managing a well-orchestrated process from start to finish. Discover how each step contributes to business growth, from market research to post-sales follow-up, and why a dedicated team is key to success.