“Crypto Trading 101: Your Ultimate Guide to Digital Gold Rush!”
Let’s talk about money because it’s still early in the month, and you are still planning where to invest your money—either because you seek to […]
How Brands Can Adapt to Changing Language Trends and Connect with Their Target Market”
Language is always changing, and brands need to keep up to stay relevant; this cannot be over-emphasized. Twilio recently surveyed 2,000 UK consumers to find […]
5G: Revolutionizing Customer Service – Say Hello to the Future of Call Centers!
Growing up in the 2000s, I remember watching movies like Spy Kids, which had self-driving cars, intelligent talking robots, and people making video calls. It […]
“Kenya: The Next BPO Powerhouse!”
The latest 2023 Education First English Proficiency Index (EF EPI) ranking places Kenya in 19th among a global standing of countries and regions in English […]
“Debunking Common Call Center Myths: The Truth About Customer Service Careers”
It’s Monday morning and I walk past my neighbors going to work. After the pleasantries, I realize that Baba Stacy doesn’t quite understand what I do- and […]
Dear Customer Care…
Having been a customer for a long time now, I wish that you guys knew (read considered) the following things before giving me any response. […]
“Will AI Replace Human Jobs? The Future of Customer Service in the Age of Automation”
I came across an article today titled “How Long Before AI Replaces Human Labor.” I shuddered- the thought of losing a job in these perilous […]
Why Outsourcing is Your Business’s Secret Weapon!”
“Outsourcing isn’t just a strategy; it’s your business’s backstage pass to success! Say goodbye to overwhelm and hello to streamlined efficiency. With outsourcing, you’re not just lightening your load; you’re unleashing your business’s full potential. Ready to work less and earn more? Let’s make it happen!
Mom Knows Best: Harnessing the Wisdom of Motherhood for Exceptional Customer Relations
Motherhood and customer service: where patience meets its match! From soothing a crying baby to calming an irate customer— we would never have guessed that […]
Smiling Depression
Mental health professionals use the term when you’re depressed or anxious but look and act happy. If you have smiling depression, you say that you […]
