Captivate Customers in 10 Seconds or Less With These Website Tips.
Ever feel like you’re running a sprint every time a potential customer visits your website? That’s because, according to Todd Unger’s “Ten-Second Customer Journey,” you […]
Mondays at Telesky: Bringing Sunshine to the Workweek
![Customer care agents at [Your BPO Name] working diligently in the office. The image shows a vibrant team engaged in providing excellent support, with agents answering calls, handling inquiries, and collaborating to solve problems. The workspace is filled with energy and focus, reflecting their commitment to delivering top-notch service and ensuring client satisfaction](https://stories.telesky.co.ke/wp-content/uploads/2024/07/Monday-Agents.jpeg)
It’s Monday morning. Monday is often associated with irritability, moodiness, and the “Monday blues” – I’ve noticed this in my neighbors. I wonder where they […]
Leveling Up the Olympics: Could a “Metaverse Games” Be in Our Future?
I am just thinking. Maybe in the near-future winter of 2032, the world’s greatest athletes will not gather in the bustling streets and gleaming stadiums […]
The Eternal Flame: The Captivating Story of the Olympic Torch Relay.
Even if the whole concept [of the Olympic torch relay] is a bit cheesy, there’s actually a lot we can learn from the torch relay when it comes to delivering awesome customer service. Let me explain…
The Rise of Human-Like Avatars and AI Assistants: Exploring the Psychological and Technological Advancements.
By now most of you have already interacted with an avatar on one platform, or you have created one for your WhatsApp DP. In fact, over […]
Rethinking Kenyan Elections: Could a US-Style Swing County Model Reinvigorate Right Leadership?
As the Kenyan Gen Z protests captivate the global spotlight, overshadowing even the impending US elections, we can’t help but wonder: what if our political […]
The Essence of Composure: Staying Calm, Cool, and Collected.
As a customer experience (CX) professional, you find yourself navigating high-pressure scenarios on the frontlines day in and day out. Whether you’re dealing with irate […]
Innovative or Intrusive? AI Tracks Staff Smiles in Japanese Supermarket Chain.
It fascinates me to write about trends in the world of customer service –AI, inventions, startups, flops, etc. Now, my writing has more often than […]
Trump’s Potential Comeback and Its Effect on India’s BPO Industry.
As I sip my chai and read the news, a sense of unease creeps up my spine. The specter of former US President Donald Trump’s […]
Phone Faux Pas: Common Mistakes That Ruin Conversations.
Happy Monday, citizens! I had a fantastic weekend; did you enjoy yours? It’s salaries week, and we set off on a very high note. Let’s […]
