Category: Editorial
How Do You Engage Generation Z in the Corporate?
Generation Z is currently the largest workforce demographic in Kenya. According to a recent report, Gen Z comprises approximately 18.4 million individuals, representing about 33.42% […]
Call Centre Agents and Their Snake Personalities
Welcome to the jungle… of customer service! Today, we’re embarking on a wild safari to discover how different call center agent personalities mirror the fascinating […]
Why You Are Always Late on Monday: What You Need to Know
Today is Monday, and we all know that one colleague who is always late for work. But if you think about it, people don’t usually […]
Office Romance the GenZ Way.
If you have worked in any corporate setting before, you will agree that July is probably the hardest month for HRs and Team leads for […]
We Need More Men in Call Centers!
Have you noted that there are more women than men working in call centers? Every time you call, you are more likely to be attended […]
What If You Could See Music and Taste Words?
What would you do if one day you woke up and, for reasons you can’t explain, you started seeing colors when listening to music or […]
The Dilemma of Autocorrect: Blessing or Curse?
Do you remember dictation lessons back in your elementary school? What was your average score? What about now? How strong is your spelling game? Gun […]
When Politics Enters the Workplace: The Dilemma of Taking a Stand
My 11-year-old son asked me why my job has never participated in politics- we hardly declare our stance on political matters in the nation. I […]
“You can’t sell it outside if you can’t sell it inside.”
“You can’t sell it outside if you can’t sell it inside.” Doug Conant – former President and CEO of the Campbell Soup Company once said […]
