Category: Business

Business The World

Boosting Voter Engagement: The Impact of BPOs in U.S. Elections

2 min read

As the United States gears up for its pivotal elections, a surge of Business Process Outsourcing (BPO) companies is stepping forward to energize voter campaigns. These organizations enhance civic engagement, ensuring voters have access to essential information. Key players like Outsource Consultants and ActiVote are leading the charge, connecting political organizations with resources to maximize voter participation and combat misinformation.

Business

Transforming Debt Collection through BPO: A Strategic and Human Approach

3 min read

Debt collection is often seen as a stressful necessity for businesses, but it doesn’t have to be that way. Oasis Outsourcing, a leading BPO provider, brings a human touch to debt recovery by combining expert negotiation tactics, advanced technology, and strict compliance with regulations. By partnering with Oasis, companies can focus on their core operations while enjoying cost-effective and efficient debt collection services. Discover how our approach transforms debt recovery into a strategic asset for financial growth.

Business

Understanding Customer Pain Points

3 min read

Customer pain points are more than just complaints—they’re opportunities to enhance your service. By actively listening, asking probing questions, and utilizing feedback, contact center agents can uncover and resolve these challenges. Learn 7 key strategies to identify pain points and turn them into solutions that boost customer satisfaction and loyalty

Business The World

World Suicide Prevention Day 2024: Breaking the Silence on Mental Health in Kenya

4 min read

On World Suicide Prevention Day 2024, we highlight the alarming rise in suicide rates in Kenya, especially among youth. This article addresses the stigma surrounding mental health, encourages open conversations, and emphasizes the importance of creating supportive environments. Together, we can challenge the silence and foster hope for those struggling with suicidal thoughts. Learn how to make a difference by speaking up, offering support, and helping to save lives.

Business

AI Doctors: The Future of Primary Care or a Leap Too Far?

An image of a telehealth consultation on a computer screen, showing a doctor in a virtual meeting with a patient. The doctor, dressed in a white coat, appears professional and engaged, while the patient’s face is visible on the screen, looking attentive. The background includes a well-organized home office setup, illustrating a remote medical consultation
An image of a telehealth consultation on a computer screen, showing a doctor in a virtual meeting with a patient. The doctor, dressed in a white coat, appears professional and engaged, while the patient’s face is visible on the screen, looking attentive. The background includes a well-organized home office setup, illustrating a remote medical consultation
4 min read

Tony Blair’s Institute for Global Change has proposed a controversial plan to replace traditional GP surgeries with AI-powered primary care centers. This plan, outlined in a leaked report, advocates for a “national AI-powered health analytics platform” that would group patients based on their healthcare needs rather than their location. The report envisions a future where every UK citizen has a digital health record (DHR), feeding data into the AI platform, which would power an “AI Doctor” – a chatbot with large language model (LLM) capabilities that could provide patients with personalized health advice, symptom checks, and even self-care guidance. While the report highlights the potential benefits of AI in healthcare, it seems to overlook the reality of patient preferences. Expecting patients who haven’t even embraced existing digital services to readily interact with AI doctors via chatbots appears to be a significant leap.

Business Technology

Unlock the Power of Omnichannel: Revolutionize Your Customer Experience

A man surrounded by various communication icons (phone, email, chat, social media) connected to a call center, illustrating the concept of using omnichannel strategies to interact with customer service.
A man surrounded by various communication icons (phone, email, chat, social media) connected to a call center, illustrating the concept of using omnichannel strategies to interact with customer service.
7 min read

Discover the key to meeting modern customer expectations by embracing an omnichannel customer service strategy. Explore the evolving communication channels, from voice to social media, and learn how to align your technology, automate intelligently, and deliver a seamless, personalized customer experience across every touchpoint.

Business Kenya

From Meet-Cute to Loyalty: A Fun, Fresh Take on Customer Service

A smiling call center agent wearing a headset, seated at a desk with a computer, radiating positivity while assisting a customer. The background shows a bright, organized office environment with colleagues working in the distance.
Call center, telemarketing and customer service with a business man working in an office and consulting on a headset. Help, crm and contact us with a male consult at work on a computer by his desk
3 min read

Discover a fun and engaging approach to customer service! Learn how to charm new customers, become their trusted sidekick, and keep your contact database in tip-top shape. Elevate your customer relationships with a touch of humor and thoughtful strategies