Category: Business
Ready to Level Up? Is Your Business Socially Intelligent?
Businesses, like individuals, need intelligence to thrive. From financial and product intelligence to emotional and social intelligence, staying afloat requires a strategic approach. Today, we’re focusing on social media intelligence—systematically gathering and analyzing data from social platforms to gain insights into consumer behavior, brand perception, and industry trends. Is your business socially intelligent?
Is Outsourcing the Key to Ending NSSF’s Pension Woes?
The National Social Security Fund (NSSF) in Kenya is battling significant backlogs, leaving retirees waiting months for their pension payouts. The root of the issue? A labor shortage and administrative bottlenecks. However, outsourcing administrative tasks could be the key to reducing these delays and giving retirees the smooth experience they deserve. Find out why outsourcing could be the solution that transforms Kenya’s pension system.
Lost in Translation: The Humorous Side of Language in Customer Service
As we approach International Translation Day, it’s the perfect time to reflect on the humor in translation mishaps. From plastic bags urging us to “throw rubbish suspiciously” to legal threats for stepping on grass, these blunders highlight the challenges of language barriers. In the world of customer service, understanding cultural nuances is key to effective communication. Join me in sharing some laughs over these entertaining experiences!
Revolutionizing Customer Service: Your Thoughts on Google’s New AI Engagement Suite
Discover Google’s newly launched Customer Engagement Suite, integrating AI and CCaaS to transform customer service. With features like blended omnichannel journeys and multimodal experiences, this suite enhances efficiency and reduces costs for contact centers. Learn how this innovative technology is reshaping customer interactions.
Boosting Voter Engagement: The Impact of BPOs in U.S. Elections
As the United States gears up for its pivotal elections, a surge of Business Process Outsourcing (BPO) companies is stepping forward to energize voter campaigns. These organizations enhance civic engagement, ensuring voters have access to essential information. Key players like Outsource Consultants and ActiVote are leading the charge, connecting political organizations with resources to maximize voter participation and combat misinformation.
Transforming Debt Collection through BPO: A Strategic and Human Approach
Debt collection is often seen as a stressful necessity for businesses, but it doesn’t have to be that way. Oasis Outsourcing, a leading BPO provider, brings a human touch to debt recovery by combining expert negotiation tactics, advanced technology, and strict compliance with regulations. By partnering with Oasis, companies can focus on their core operations while enjoying cost-effective and efficient debt collection services. Discover how our approach transforms debt recovery into a strategic asset for financial growth.
Understanding Customer Pain Points
Customer pain points are more than just complaints—they’re opportunities to enhance your service. By actively listening, asking probing questions, and utilizing feedback, contact center agents can uncover and resolve these challenges. Learn 7 key strategies to identify pain points and turn them into solutions that boost customer satisfaction and loyalty
6 Ways Outsourced Teams Fuel Success in Mobile Lending
You’ve probably heard of Tala, Branch, Zenka, Okash, and other reputable micro-lending firms. Some of you have even been beneficiaries of their loans—though I bet […]
10 Game-Changing Social Media Tips Every Brand Needs to Know”
Discover 10 essential tips to boost your brand’s social media strategy. Learn how to engage your audience, build awareness, and maximize impact with strategic social media posting.”
World Suicide Prevention Day 2024: Breaking the Silence on Mental Health in Kenya
On World Suicide Prevention Day 2024, we highlight the alarming rise in suicide rates in Kenya, especially among youth. This article addresses the stigma surrounding mental health, encourages open conversations, and emphasizes the importance of creating supportive environments. Together, we can challenge the silence and foster hope for those struggling with suicidal thoughts. Learn how to make a difference by speaking up, offering support, and helping to save lives.
