Tag: work life
The Mole ep.4
“At the moment, we are sorting out Christmas issues—who’s manning the queues on the 25th, who is whose Secret Santa, how much the gifts should cost, and many other stories. Looking at the previous stories I’ve shared about my office, you can imagine it’s a whole mélange of emotions and chaos. I refuse to focus on the sad stories this time.”
THE MODERN-DAY CALL CENTER:
In the modern call center, survival isn’t a matter of grace; it’s a battle of willpower, endurance, and a hefty dose of humor. From the baptism of that first furious call to the relentless battle with the queue, agents navigate a digital kingdom where the strong prevail. Armed with headsets, scripted apologies, and caffeine, they endure the chaos – maintaining composure in the face of customer wrath, braving IT pilgrimages, and fighting for that sweet break time. It’s a war out there, but those who survive emerge victorious, if only to face the next trial.
