Tag: information
Is Biden’s “Time is Money” Initiative the Answer to Customer Service Woes?
Hold time hell no more! President Biden’s new plan promises to end the endless loops of automated menus and make it easier to talk to a real human being
Unlock the Power of Omnichannel: Revolutionize Your Customer Experience
Discover the key to meeting modern customer expectations by embracing an omnichannel customer service strategy. Explore the evolving communication channels, from voice to social media, and learn how to align your technology, automate intelligently, and deliver a seamless, personalized customer experience across every touchpoint.
Geothermal Energy Fueling Kenya’s Agricultural Growth
Explores how Kenya and other African countries are harnessing geothermal energy to power agricultural applications beyond just electricity generation, including greenhouse heating and cooling, crop drying, and aquaculture. Discusses the vast untapped potential of geothermal energy to enhance food security and agricultural productivity across the continent, despite challenges around financing and exploration
Unlock the Power of Voter Engagement to Secure Your Election Victory
“Unlock the power of voter engagement to secure your election victory. Our data-driven approach helps you deeply understand your target voters and develop a tailored, multi-channel campaign to drive engagement and turnout on election day. Learn how our proven methodology can deliver consistent success for your campaign
When to Seek Immediate Care: Urgent Matters for Expectant Mothers
Pregnancy is an incredible journey, but it can also come with unexpected challenges. As an expectant mother, your health and the well-being of your baby […]
Leveling Up the Olympics: Could a “Metaverse Games” Be in Our Future?
I am just thinking. Maybe in the near-future winter of 2032, the world’s greatest athletes will not gather in the bustling streets and gleaming stadiums […]
The Eternal Flame: The Captivating Story of the Olympic Torch Relay.
Even if the whole concept [of the Olympic torch relay] is a bit cheesy, there’s actually a lot we can learn from the torch relay when it comes to delivering awesome customer service. Let me explain…
The Essence of Composure: Staying Calm, Cool, and Collected.
As a customer experience (CX) professional, you find yourself navigating high-pressure scenarios on the frontlines day in and day out. Whether you’re dealing with irate […]
Innovative or Intrusive? AI Tracks Staff Smiles in Japanese Supermarket Chain.
It fascinates me to write about trends in the world of customer service –AI, inventions, startups, flops, etc. Now, my writing has more often than […]
Trump’s Potential Comeback and Its Effect on India’s BPO Industry.
As I sip my chai and read the news, a sense of unease creeps up my spine. The specter of former US President Donald Trump’s […]