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Wednesday, February 18 2026
TeleSky News
TeleSky News
Information is Queen
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Breaking News

Why January Is Where Service Is Won or Lost

Why January Is Where Service Is Won or Lost

Kenya is 62 years old. That’s older than most of our parents — and younger than most of our problems.

Kenya is 62 years old. That’s older than most of our parents — and younger than most of our problems.

12 Phrases Emotionally Intelligent People Use

12 Phrases Emotionally Intelligent People Use

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

Every Minute Offline Costs You

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

Data Security and Compliance: A Growing Concern for BPO Firms

Data Security and Compliance: A Growing Concern for BPO Firms

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Tag: #CXExcellence

Business The World

10 Must-Know Strategies to Prepare Your Customer Service Team for 2025

  • By Kariuki
  • December 31, 2024
3 min read

As we gear up for 2025, is your customer service team ready to tackle the year ahead? From brushing up on skills to preparing for busy seasons, these 10 tips will set your team up for success while ensuring your customers are wowed at every interaction.

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TeleSky Ltd is a World Class Contact Center with the most advanced BPO technology in East Africa.

This news magazine is dedicated to Customer Care.

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