Tag: call center strategies
The Mole ep5
Do ONLY what you’re paid to do. It’s a controversial tip, but trust me, being mysterious and just doing what’s expected will make you stand out more than being overly available. Want to command your year? Keep these strategies in mind and you’ll be the one everyone turns to
6 Psychological Insights Every Call Center Agent Should Know
Ever wondered why some customer calls feel effortless while others are a challenge? The secret lies in understanding customer psychology. By tapping into the emotions and motivations behind a customer’s words, call center agents can anticipate needs, offer tailored solutions, and turn even the most difficult conversations into positive experiences. From handling frustrated customers to reassuring anxious ones, mastering these psychological cues is key to delivering exceptional service.
