Tag: business
Governments with Industrialised Citizen Support
A citizen calls about a SHA claim, a delayed passport, a stollen wallet, or a stalled business permit. They don’t need a speech. They need […]
Is Biden’s “Time is Money” Initiative the Answer to Customer Service Woes?
Hold time hell no more! President Biden’s new plan promises to end the endless loops of automated menus and make it easier to talk to a real human being
Unlock the Power of Omnichannel: Revolutionize Your Customer Experience
Discover the key to meeting modern customer expectations by embracing an omnichannel customer service strategy. Explore the evolving communication channels, from voice to social media, and learn how to align your technology, automate intelligently, and deliver a seamless, personalized customer experience across every touchpoint.
Geothermal Energy Fueling Kenya’s Agricultural Growth
Explores how Kenya and other African countries are harnessing geothermal energy to power agricultural applications beyond just electricity generation, including greenhouse heating and cooling, crop drying, and aquaculture. Discusses the vast untapped potential of geothermal energy to enhance food security and agricultural productivity across the continent, despite challenges around financing and exploration
Unlock the Power of Voter Engagement to Secure Your Election Victory
“Unlock the power of voter engagement to secure your election victory. Our data-driven approach helps you deeply understand your target voters and develop a tailored, multi-channel campaign to drive engagement and turnout on election day. Learn how our proven methodology can deliver consistent success for your campaign
Innovative or Intrusive? AI Tracks Staff Smiles in Japanese Supermarket Chain.
It fascinates me to write about trends in the world of customer service –AI, inventions, startups, flops, etc. Now, my writing has more often than […]
Trump’s Potential Comeback and Its Effect on India’s BPO Industry.
As I sip my chai and read the news, a sense of unease creeps up my spine. The specter of former US President Donald Trump’s […]
How Do You Engage Generation Z in the Corporate?
Generation Z is currently the largest workforce demographic in Kenya. According to a recent report, Gen Z comprises approximately 18.4 million individuals, representing about 33.42% […]
Boost Online Sales with Exceptional Customer Service
My nephew is the self-proclaimed “entrepreneur extraordinaire.” He is currently living the dream of being his own boss- (well, not quite there yet because he […]

