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Friday, November 21 2025
TeleSky News
TeleSky News
Information is Queen
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Breaking News

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

Customer Silence Costs More Than Complaints

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

Top Tagged

#information ##information #outsourcing #customer service #customer experience ##CustomerExperience #BPO #customer retention #innovation
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Tag: BPO industry

Business

Employees don’t want promotions, they want something else

2 min read

The BPO industry is evolving beyond traditional structures, emphasizing employee flexibility, cutting-edge tools, and redefined metrics of success. Learn how this shift is transforming workplaces and empowering teams.

Business The World

Kenya Bolsters ICT and Energy Partnerships with Germany

3 min read

Kenya is proving its place on the global stage with bold strides in technology and renewable energy, driven by strong international partnerships. At the recent […]

Editorial Kenya The World

Is Your Management Style Killing Motivation? Find Out Now.

A motivated and happy employee smiling confidently at their desk, radiating positivity and engagement in a supportive work environment.
3 min read

Let’s talk about employee motivation. What role do you play in ensuring that your employee is excited about the weekend coming to an end and […]

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TeleSky Ltd is a World Class Contact Center with the most advanced BPO technology in East Africa.

This news magazine is dedicated to Customer Care.

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