Tag: automation

Editorial

How to Keep Customers Happy This Christmas

2 min read

As CSRs, the festive season might seem quiet, but Murphy’s Law is always lurking—anything that can go wrong, will go wrong! Discover six practical ways to keep customers happy and services running smoothly during the holidays.

Business The World

The Evolution of Call Centers in Kenya: From Ringtones to Real-Time Solutions

A smiling call center agent wearing a headset, seated at a desk with a computer, radiating positivity while assisting a customer. The background shows a bright, organized office environment with colleagues working in the distance.
Call center, telemarketing and customer service with a business man working in an office and consulting on a headset. Help, crm and contact us with a male consult at work on a computer by his desk
4 min read

The evolution of call centers in Kenya tells a story of innovation and resilience. From basic landlines to AI-driven solutions, call centers have transformed into dynamic hubs that shape customer experiences. Explore how this evolution has unfolded and what lies ahead in the world of customer service