Punctuality in the Workplace: Time to Reconsider Being ‘On Time’
The phrase “If you’re on time, you’re late” is quickly becoming outdated, especially in today’s flexible work culture. According to a recent survey by Monster, only 14% of employees see punctuality as a critical workplace etiquette rule, even though 76% still find being late to meetings frustrating. As remote and hybrid work gain ground, the rigid 9-to-5 structure is losing its relevance, and the focus has shifted to productivity over mere presence. But while some industries embrace flexibility, others maintain strict punctuality standards, reminding us that arriving on time still sends a message of commitment.
Understanding Customer Pain Points
Customer pain points are more than just complaints—they’re opportunities to enhance your service. By actively listening, asking probing questions, and utilizing feedback, contact center agents can uncover and resolve these challenges. Learn 7 key strategies to identify pain points and turn them into solutions that boost customer satisfaction and loyalty
How Predictive Analytics Drives Targeted Marketing
Ever noticed how products you browse online seem to follow you everywhere? It’s not just coincidence—it’s the magic of predictive analytics at work.
Predictive analytics uses your past browsing behavior to predict what you might want to buy next. This involves collecting data on your interactions, analyzing your preferences, and delivering personalized ads and recommendations based on these insights.
BPOs play a vital role in this process by managing and interpreting large volumes of data, generating actionable insights, and executing targeted marketing campaigns. This sophisticated technology enhances your shopping experience by making it more relevant and tailored to your interests.
Building Customer Loyalty: The Power of Consistency and Reliability in Service
Learn how consistency and reliability in customer service build trust and drive customer loyalty. Explore strategies for delivering dependable service every time and keep your customers coming back
6 Ways Outsourced Teams Fuel Success in Mobile Lending
You’ve probably heard of Tala, Branch, Zenka, Okash, and other reputable micro-lending firms. Some of you have even been beneficiaries of their loans—though I bet […]
Enhancing Customer Loyalty: The Impact of BPO Teams on Supermarket Success
Discover how BPO call centers enhance supermarket loyalty programs. Learn about their role in customer onboarding, support, engagement, and improving in-store experiences, especially in the Kenyan market
The Power of Trust: Transforming Customer Relationships
Picture this: A customer calls in, frustration evident in their tone. They’ve been shuffled from one agent to another, each interaction feeling increasingly hollow, with […]
7 Common Social Media Mistakes That Make Your Brand Seem Inauthentic (And How to Fix Them)
Struggling with social media engagement? Discover 7 common mistakes brands make that can come off as inauthentic, and learn how to build a stronger connection with your audience
10 Game-Changing Social Media Tips Every Brand Needs to Know”
Discover 10 essential tips to boost your brand’s social media strategy. Learn how to engage your audience, build awareness, and maximize impact with strategic social media posting.”
How Generative AI and New Rules Are Shaping Kenyan BPOs
Generative AI is making waves in the contact center world, and Kenyan BPOs handling US campaigns are right in the mix. But what exactly is […]