Editorial

Punctuality in the Workplace: Time to Reconsider Being ‘On Time’

3 min read

The phrase “If you’re on time, you’re late” is quickly becoming outdated, especially in today’s flexible work culture. According to a recent survey by Monster, only 14% of employees see punctuality as a critical workplace etiquette rule, even though 76% still find being late to meetings frustrating. As remote and hybrid work gain ground, the rigid 9-to-5 structure is losing its relevance, and the focus has shifted to productivity over mere presence. But while some industries embrace flexibility, others maintain strict punctuality standards, reminding us that arriving on time still sends a message of commitment.

Business

Understanding Customer Pain Points

3 min read

Customer pain points are more than just complaints—they’re opportunities to enhance your service. By actively listening, asking probing questions, and utilizing feedback, contact center agents can uncover and resolve these challenges. Learn 7 key strategies to identify pain points and turn them into solutions that boost customer satisfaction and loyalty

Retail

How Predictive Analytics Drives Targeted Marketing

3 min read

Ever noticed how products you browse online seem to follow you everywhere? It’s not just coincidence—it’s the magic of predictive analytics at work.

Predictive analytics uses your past browsing behavior to predict what you might want to buy next. This involves collecting data on your interactions, analyzing your preferences, and delivering personalized ads and recommendations based on these insights.

BPOs play a vital role in this process by managing and interpreting large volumes of data, generating actionable insights, and executing targeted marketing campaigns. This sophisticated technology enhances your shopping experience by making it more relevant and tailored to your interests.