Discover how Google’s expansion of voice services to 15 African languages is revolutionizing customer service across the continent. Explore the impact of AI on multilingual communication and the future of customer experiences
THE PHANTOM SHIFT: HAUNTINGS AND SUPERSTITIONS IN CALL CENTER.
The all-dull shift routine every agent is used to suddenly stops for a day to pay its tribute to Melinoë, the goddess of ghosts. The […]
What Does Debt Collection Really Mean?
Dive into the world of debt collection in African call centers, where agents navigate emotional conversations with a mix of humor and patience. Learn how they transform challenging calls into opportunities for connection while keeping the financial wheels turning.
Chilling Encounters: Ghosts of Customer Service
As Halloween approaches, the spooky vibes are creeping into our call center! Join me as I share tales of ghostly encounters, from the Phantom of Unrealistic Expectations to the Ghost of Irate Customers. Whether you’re a believer in office spirits or just here for the laughs, you won’t want to miss these eerie anecdotes!
The Mole ep2
Now They Don’t Want Sandie With Me… Promotions—the only thing everyone at the office wants! Right now, that prize is in the sights of Sandie, […]
Telesales Success Stories: Harnessing Smart Strategies for Unmatched Growth
In the world of business, success leaves clues, and top brands like Twiga Foods, Jumia, and MTN Group have mastered the art of growth through savvy strategies. From connecting farmers with urban vendors to tailoring marketing messages and identifying at-risk customers, these companies show that understanding your audience is key. And here at Telesky, we’re ready to sprinkle some magic on your business with our Telesales expertise. Let us handle the heavy lifting while you focus on making your dreams come true!
Think Social Media Management Is Just About Comments? Think Again
Social media management is far more than responding to comments—it’s a blend of creativity, strategy, and moderation that shapes a brand’s narrative and builds lasting relationships with communities. It’s time to recognize the true complexity behind the role.
6 Psychological Insights Every Call Center Agent Should Know
Ever wondered why some customer calls feel effortless while others are a challenge? The secret lies in understanding customer psychology. By tapping into the emotions and motivations behind a customer’s words, call center agents can anticipate needs, offer tailored solutions, and turn even the most difficult conversations into positive experiences. From handling frustrated customers to reassuring anxious ones, mastering these psychological cues is key to delivering exceptional service.
The Call Center Survival Kit: What Every Agent Really Needs at Their Desk
Welcome to the frontlines of customer service, where a well-stocked desk could be the difference between surviving a shift and losing your mind. From the all-important “Do Not Disturb” sign to that trusty stress ball, these are the must-haves that every call center agent needs to make it through the day with sanity intact.
When Customers Become Your Therapists: A Lesson in Self-Care
Just like a plant can’t thrive without nourishment, neither can we. In the fast-paced world of customer service, it’s easy to forget the importance of self-care. But sometimes, an unexpected moment occurs when a customer becomes your therapist, reminding you that we’re all human, navigating life’s challenges together.
