The Mole ep.4
“At the moment, we are sorting out Christmas issues—who’s manning the queues on the 25th, who is whose Secret Santa, how much the gifts should cost, and many other stories. Looking at the previous stories I’ve shared about my office, you can imagine it’s a whole mélange of emotions and chaos. I refuse to focus on the sad stories this time.”
Stand Out This Festive Season: Creative Ways to Keep Your Brand Visible Amid Holiday Hype
The festive season is upon us, and brands are preparing for their biggest advertising push of the year. In the UK alone, advertisers are set […]
The Telesales Funnel: Behind the Scenes of Business Growth
Telesales is more than just making calls—it’s about building meaningful connections and managing a well-orchestrated process from start to finish. Discover how each step contributes to business growth, from market research to post-sales follow-up, and why a dedicated team is key to success.
Who wants to work during Christmas?
While your internal teams are off enjoying the holidays, let us handle the back-office hustle. From data entry to compliance checks, we’ve got it covered—so your team can kick back, relax, and enjoy the season without the stress!
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2024’s Game-Changing Customer Service Trends You Can’t Ignore.
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World AIDS Day is a time to reflect on how far we’ve come in the fight against HIV/AIDS and the work still ahead. This year’s theme, “Take the Right Path: My Health, My Right!”, reminds us of the importance of access to healthcare and breaking stigma. Dive into inspiring stories, global progress, and why empathy matters more than skepticism.
A Letter to Our Beloved Service Providers
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Duct-Taping Difficult Customers: Lessons in Handling the Unruly
When a flight drama at 30,000 feet ended with duct tape and quick thinking, it got me pondering: what if we could apply similar creativity to dealing with particularly stubborn customers in the BPO world?
