How Do You Engage Generation Z in the Corporate?
Generation Z is currently the largest workforce demographic in Kenya. According to a recent report, Gen Z comprises approximately 18.4 million individuals, representing about 33.42% […]
Boost Online Sales with Exceptional Customer Service
My nephew is the self-proclaimed “entrepreneur extraordinaire.” He is currently living the dream of being his own boss- (well, not quite there yet because he […]
Gen Z Protests and Presidential Resignation: Legal Procedures and Possibilities
Explore the surge of Gen Z-led anti-government protests calling for the president’s resignation and a complete government overhaul. Dive into the legal processes, public opinion, and media influence shaping this powerful movement.
Call Centre Agents and Their Snake Personalities
Welcome to the jungle… of customer service! Today, we’re embarking on a wild safari to discover how different call center agent personalities mirror the fascinating […]
The Social Media Sorcery: How KCB Bank Dialed Up Success with Outsourced CX Services
Do you know KCB Bank has over 1 million Facebook followers and over 400,000 Twitter followers and has rapidly expanded its customer base, with 10 […]
Crucial Outbound Call Services Offered by BPO Centers: A Comprehensive Guide”
Have you ever opened an account at a bank and shortly afterwards one of their agents gives you a call to check up on how […]
Why You Are Always Late on Monday: What You Need to Know
Today is Monday, and we all know that one colleague who is always late for work. But if you think about it, people don’t usually […]
Outsource Your HR Roles: A Comprehensive Guide
As the business world continues to evolve, savvy organizations are recognizing the value of outsourcing certain functions to maximize efficiency and focus on core competencies. […]
Office Romance the GenZ Way.
If you have worked in any corporate setting before, you will agree that July is probably the hardest month for HRs and Team leads for […]
I can’t wait to go home.
I glance at the clock—ten minutes to go. The office is quiet, and the air conditioner’s hum and the occasional phone beep are the only […]
