Business Kenya

From Meet-Cute to Loyalty: A Fun, Fresh Take on Customer Service

A smiling call center agent wearing a headset, seated at a desk with a computer, radiating positivity while assisting a customer. The background shows a bright, organized office environment with colleagues working in the distance.
Call center, telemarketing and customer service with a business man working in an office and consulting on a headset. Help, crm and contact us with a male consult at work on a computer by his desk
3 min read

Discover a fun and engaging approach to customer service! Learn how to charm new customers, become their trusted sidekick, and keep your contact database in tip-top shape. Elevate your customer relationships with a touch of humor and thoughtful strategies

Editorial Kenya

Would You Rather Work From Home or the Office?

Vehicles jammed in heavy traffic on a busy Nairobi road, with cars stretching into the distance under a clear sky. The scene captures the hustle and bustle of the city, with impatient drivers and congested lanes characteristic of rush hour in the Kenyan capital
Vehicles jammed in heavy traffic on a busy Nairobi road, with cars stretching into the distance under a clear sky. The scene captures the hustle and bustle of the city, with impatient drivers and congested lanes characteristic of rush hour in the Kenyan capital
3 min read

Should you brave Nairobi’s infamous traffic or work in your PJs from home? Weighing the pros and cons of office life versus remote work, with a dash of humor and practical advice.

Retail

Kenya’s Credit Downgrade: A Worrying Sign

Kenyan currency notes and coins arranged neatly, showcasing various denominations and vibrant designs
Kenyan currency notes and coins arranged neatly, showcasing various denominations and vibrant designs
4 min read

Explore the economic landscape in Kenya following Fitch Ratings’ downgrade, highlighting its impact on everyday citizens. This analysis covers increased borrowing costs, reduced foreign investment, inflation risks, market volatility, and currency depreciation, along with actionable strategies for navigating these challenges

Business Editorial Kenya Technology

Geothermal Energy Fueling Kenya’s Agricultural Growth

3 min read

Explores how Kenya and other African countries are harnessing geothermal energy to power agricultural applications beyond just electricity generation, including greenhouse heating and cooling, crop drying, and aquaculture. Discusses the vast untapped potential of geothermal energy to enhance food security and agricultural productivity across the continent, despite challenges around financing and exploration

Editorial

Empowered African Youth Rise Up: Celebrating the Activists Reshaping a Continent on International Youth Day

The protesters, mostly students and youth activists, are passionately marching to oppose the proposed Finance Bill 2024 legislation
The protesters, mostly students and youth activists, are passionately marching to oppose the proposed Finance Bill 2024 legislation
3 min read

This International Youth Day, discover how a new generation of empowered African activists are leading a dynamic, tech-savvy movement to reshape the continent’s future. From coordinating massive protests to leveraging social media, these unstoppable young leaders are proving that the power to create change lies within us all

Business Kenya

Unlock the Power of Voter Engagement to Secure Your Election Victory

"Kenyan citizens standing in a long queue, patiently waiting to cast their votes during the general elections, showcasing the democratic process in action
Proud Kenyans lining up to cast their votes during the general elections.
3 min read

“Unlock the power of voter engagement to secure your election victory. Our data-driven approach helps you deeply understand your target voters and develop a tailored, multi-channel campaign to drive engagement and turnout on election day. Learn how our proven methodology can deliver consistent success for your campaign

Retail

Elevate Kenyan Public Services with a Best-in-Class Call Center BPO

"Citizens outside a Huduma Centre in Kenya, waiting to access various public services."
"Citizens outside a Huduma Centre in Kenya, waiting to access various public services."
2 min read

Discover how Telesky, a leading call center BPO provider, is poised to transform citizen interactions with government agencies, delivering fast, efficient, and even fun customer experiences. Learn about their expert agents, cutting-edge technology, flexible solutions, and data-driven insights that elevate public services.

Retail

Is Your In-House Telesales Team Holding Your Business Back? Here’s Why Outsourcing is the Answer

Two business professionals shaking hands after successfully closing a deal, symbolizing partnership and collaboration
2 min read

Struggling to hit your sales targets and keep up with the competition? It might be time to rethink your strategy. Maintaining an in-house telesales team is costly and challenging. From high overhead costs to missed opportunities, the hidden costs can be staggering. Imagine tapping into a seasoned team of sales experts who can captivate prospects, handle objections, and close deals with ease. Outsourcing your telesales can offer scalable growth, unparalleled expertise, and laser-focused productivity. Ready to elevate your sales game? It’s time to outsource