Category: The World
Paper Batteries: The Future of Clean and Green Energy
The environmental crises we face today—floods, droughts, and wildfires—are the result of our own actions, from deforestation to overconsumption. But innovations like biodegradable batteries offer hope, providing a sustainable solution to reduce harmful waste and help our planet heal.
10 Must-Know Strategies to Prepare Your Customer Service Team for 2025
As we gear up for 2025, is your customer service team ready to tackle the year ahead? From brushing up on skills to preparing for busy seasons, these 10 tips will set your team up for success while ensuring your customers are wowed at every interaction.
Kenya Bolsters ICT and Energy Partnerships with Germany
Kenya is proving its place on the global stage with bold strides in technology and renewable energy, driven by strong international partnerships. At the recent […]
Who wants to work during Christmas?
While your internal teams are off enjoying the holidays, let us handle the back-office hustle. From data entry to compliance checks, we’ve got it covered—so your team can kick back, relax, and enjoy the season without the stress!
When AI Goes Too Far: The Hidden Risks of Chatbot Connections
A mother’s tragic loss reveals the darker side of AI chatbots and raises urgent questions about safety, ethics, and the impact on mental health. Are we doing enough to protect users in this rapidly evolving digital age?
Egypt’s Visionary New Administrative Capital: A Hydrogen-Powered Skyscraper Leads the Way in Sustainable Innovation
The United Nations Climate Change Conference (COP29) will take place in Belize in 2024– we are working tooth and nail to deal with Global warming […]
Beyond the Monster: How Godzilla’s Roar Still Echoes Through Today’s Conflicts
For 70 years, Godzilla has stomped through cities and hearts alike, shifting from monster to metaphor. Born from Japan’s post-war anxieties, this iconic creature still resonates in a world grappling with power, conflict, and the lingering shadows of our own creations. Godzilla reminds us: the real danger is rarely the monster—it’s what we create ourselves.
THE MODERN-DAY CALL CENTER:
In the modern call center, survival isn’t a matter of grace; it’s a battle of willpower, endurance, and a hefty dose of humor. From the baptism of that first furious call to the relentless battle with the queue, agents navigate a digital kingdom where the strong prevail. Armed with headsets, scripted apologies, and caffeine, they endure the chaos – maintaining composure in the face of customer wrath, braving IT pilgrimages, and fighting for that sweet break time. It’s a war out there, but those who survive emerge victorious, if only to face the next trial.
The American Political Pendulum: What’s Really at Stake for Africa in 2024?
As the U.S. 2024 election unfolds, Africa is watching closely. With Biden and Trump’s contrasting approaches, and China’s growing influence, the stakes are high for future partnerships. Will America engage with Africa as a partner or a policy point? The real story goes beyond headlines
Discover how Google’s expansion of voice services to 15 African languages is revolutionizing customer service across the continent. Explore the impact of AI on multilingual communication and the future of customer experiences
