Category: The World
How To Live Forever? Be A Jellyfish.
What if aging wasn’t the end, but just a reset button? Meet the immortal jellyfish—nature’s biggest plot twist. When faced with danger, it doesn’t die… it starts over. Science is still trying to crack its secret, but one thing’s for sure—this tiny jellyfish just might hold the key to eternal youth. Who’s ready to hit refresh on life?
How Can I Help… in Your Mother Tongue?
Imagine calling customer care, frustrated about a service issue, and the agent picks up in your mother tongue. Not just Swahili or English—your actual home language. Kikuyu, Dholuo, Kamba, Luhya. The immediate relief! Like suddenly realizing you’re not in a corporate maze but talking to your auntie or a childhood friend.
Now, flip it. What if they didn’t speak your language at all? Worse, what if they assumed one? ‘Habari, ndugu’ when you’re clearly a Mukisii. The wahala. 🤦🏽♂️
On this International Mother Tongue Day, we reflect on the power of language in customer service. Should call centers embrace mother tongue services, or would it be too chaotic? Let’s talk!
The Role of Offshore Healthcare Teams in Modern Medical Facilities
Looking to optimize your hospital’s operations? Telesky offers reliable offshore healthcare outsourcing solutions that streamline your daily processes. From supporting child protection services through the 1196 hotline to providing skilled remote teams for medical facilities, we ensure data security, compliance, and seamless service delivery. Get expert support today, so you can focus on what matters most: patient care.
Speed Dating vs. Customer Service: Nailing the First Impression
Valentine’s Day reminds us that first impressions are everything—whether it’s speed dating or customer service, you’ve got seconds to make an impact. For businesses, a warm, engaging greeting sets the stage for a strong relationship with your customers. A friendly and personalized tone, much like a charming first date, keeps customers coming back.
In customer service, reading the room, recovering smoothly from mistakes, and leaving customers with a positive farewell are key to turning one-time interactions into lasting connections. This Valentine’s Day, take a cue from speed dating: make every customer feel heard, valued, and eager to engage again
Trump’s Return: What It Means for Africa’s Future
As an African watching from afar, I can’t help but reflect on the impact of Trump’s return to the White House. With his ‘America First’ agenda and policies on trade, foreign aid, and global partnerships, what does this mean for Africa’s future? As the continent rises, how will it navigate these shifts and assert its place in a multipolar world
Uganda bets on BPO to solve youth unemployment
Uganda is turning to the BPO sector as a key solution to its youth unemployment crisis. With over 75% of its population under 30, the country is facing a growing challenge in providing jobs for its young people. The government is focusing on creating a favorable environment for BPO companies, investing in digital infrastructure and offering youth training programs. Industry leaders believe the BPO sector has the potential to create thousands of jobs, with the right support and investment.
Will Outsourcing Make Hollywood Great Again?
Movie fans! I got you covered this time round. My sources on the ground tell me that more animated feature films might be hitting theaters […]
Paper Batteries: The Future of Clean and Green Energy
The environmental crises we face today—floods, droughts, and wildfires—are the result of our own actions, from deforestation to overconsumption. But innovations like biodegradable batteries offer hope, providing a sustainable solution to reduce harmful waste and help our planet heal.
10 Must-Know Strategies to Prepare Your Customer Service Team for 2025
As we gear up for 2025, is your customer service team ready to tackle the year ahead? From brushing up on skills to preparing for busy seasons, these 10 tips will set your team up for success while ensuring your customers are wowed at every interaction.
Kenya Bolsters ICT and Energy Partnerships with Germany
Kenya is proving its place on the global stage with bold strides in technology and renewable energy, driven by strong international partnerships. At the recent […]
