Category: Technology
Innovative or Intrusive? AI Tracks Staff Smiles in Japanese Supermarket Chain.
It fascinates me to write about trends in the world of customer service –AI, inventions, startups, flops, etc. Now, my writing has more often than […]
Phone Faux Pas: Common Mistakes That Ruin Conversations.
Happy Monday, citizens! I had a fantastic weekend; did you enjoy yours? It’s salaries week, and we set off on a very high note. Let’s […]
Who Can Benefit from Telehealth Services In Kenya?
Are you ready to dive into the fascinating world of healthcare call centers in Kenya? Buckle up, because we’re about to take you on a […]
Protecting Your BPO from Cyber Threats: A Comprehensive Approach
France is invested in its cyber security; so serious it is in securing this space that it has recently used $751.1 million to secure these […]
“Crypto Trading 101: Your Ultimate Guide to Digital Gold Rush!”
Let’s talk about money because it’s still early in the month, and you are still planning where to invest your money—either because you seek to […]
5G: Revolutionizing Customer Service – Say Hello to the Future of Call Centers!
Growing up in the 2000s, I remember watching movies like Spy Kids, which had self-driving cars, intelligent talking robots, and people making video calls. It […]
“Will AI Replace Human Jobs? The Future of Customer Service in the Age of Automation”
I came across an article today titled “How Long Before AI Replaces Human Labor.” I shuddered- the thought of losing a job in these perilous […]
📣 Breaking News: Unveiling the Power of Research and Collaboration 🌍
In today’s fast-paced world, research stands as a beacon of knowledge, guiding us toward innovation, progress, and solutions to society’s most pressing challenges. As we […]
The Latest in BPO Drama: Data Breaches, Layoffs, and Scandalous Insights – Get the Inside Scoop Now!
Step into our world of BPO drama, scandals, and gossip – this week, we’ve got data breaches, mass layoffs, and juicy insights that will leave […]
Mastering Outsourcing: How to Boost Efficiency and Cut Costs
It is no secret that globalization is a popular strategy to grow a business. Africa in particular is a top choice for any company seeking […]
