Category: Technology
“Why Your Phone Might Be Making You Rude to Agents (And You Don’t Even Know It)”
Let’s get straight to it.You weren’t always this rude.But somewhere between scrolling TikTok, sending 1-minute voice notes, and ghosting people mid-convo… your phone changed you. […]
‘Dear Customer, We Can’t Hear Your Voice Note on the CRM’ 😭
Why Voice Notes Are Killing Customer Care — and How We’re Coping Let’s talk about voice notes. Yes, those long, dramatic, slightly passive-aggressive ones customers […]
When AI Listens: How Conversational AI is Reshaping Customer Service in Kenya
In the fast-evolving world of customer service, conversational AI is no longer a luxury—it’s a necessity. From banking halls to telcos, AI-powered bots are quietly […]
How Kenya’s IoT Boom is Opening Doors to Cybersecurity Risks
Smartwatches and wearable tech are making life easier, but with convenience comes risk. Learn how to safeguard your data in an IoT-powered world.
Connecting Kenya: How Expanding Mobile Networks Fuel the Future of Work
Imagine a Kenya where anyone, no matter their location, can log in, take calls, and thrive in the digital economy. With 313 more sub-locations set to gain mobile connectivity, opportunities for business, education, and employment—including in the BPO sector—are about to skyrocket!
The Role of Offshore Healthcare Teams in Modern Medical Facilities
Looking to optimize your hospital’s operations? Telesky offers reliable offshore healthcare outsourcing solutions that streamline your daily processes. From supporting child protection services through the 1196 hotline to providing skilled remote teams for medical facilities, we ensure data security, compliance, and seamless service delivery. Get expert support today, so you can focus on what matters most: patient care.
Paper Batteries: The Future of Clean and Green Energy
The environmental crises we face today—floods, droughts, and wildfires—are the result of our own actions, from deforestation to overconsumption. But innovations like biodegradable batteries offer hope, providing a sustainable solution to reduce harmful waste and help our planet heal.
The 2024 Paris Olympics: Where Sports and Technology Converge (Live from the Games!)
The Paris 2024 Olympics stand out as a remarkable fusion of sports and cutting-edge technology, creating an event that’s both innovative and unforgettable. The city […]
Unlock the Power of Omnichannel: Revolutionize Your Customer Experience
Discover the key to meeting modern customer expectations by embracing an omnichannel customer service strategy. Explore the evolving communication channels, from voice to social media, and learn how to align your technology, automate intelligently, and deliver a seamless, personalized customer experience across every touchpoint.
Geothermal Energy Fueling Kenya’s Agricultural Growth
Explores how Kenya and other African countries are harnessing geothermal energy to power agricultural applications beyond just electricity generation, including greenhouse heating and cooling, crop drying, and aquaculture. Discusses the vast untapped potential of geothermal energy to enhance food security and agricultural productivity across the continent, despite challenges around financing and exploration
