Category: Retail
World AIDS Day is a time to reflect on how far we’ve come in the fight against HIV/AIDS and the work still ahead. This year’s theme, “Take the Right Path: My Health, My Right!”, reminds us of the importance of access to healthcare and breaking stigma. Dive into inspiring stories, global progress, and why empathy matters more than skepticism.
A Letter to Our Beloved Service Providers
Ever wondered how you could make your customers’ Christmas truly special? A heartfelt letter from one customer has the answers! From hassle-free transactions to festive giveaways, here’s a quick guide for service providers to sprinkle some holiday magic.
Why Kenyans Should Watch the CBK
Over the past two years, Kenyans have increasingly influenced public policy through protests, litigation, and social media campaigns. Yet, the Central Bank of Kenya (CBK)—a critical institution shaping the nation’s economy—remains underexplored in public discourse. As the CBK prepares for its pivotal December 4 meeting, it’s time for citizens to engage more with monetary policies that directly impact their lives.
Duct-Taping Difficult Customers: Lessons in Handling the Unruly
When a flight drama at 30,000 feet ended with duct tape and quick thinking, it got me pondering: what if we could apply similar creativity to dealing with particularly stubborn customers in the BPO world?
What If Trump’s Crypto Vision Turns Bitcoin into the Future of Finance?
Bitcoin skyrockets past $80,000 after Trump’s presidential victory, fueled by promises of a national Bitcoin reserve and crypto-friendly policies. Market optimism is high, but is this just the beginning—or is volatility still a risk for smaller investors?
Chilling Encounters: Ghosts of Customer Service
As Halloween approaches, the spooky vibes are creeping into our call center! Join me as I share tales of ghostly encounters, from the Phantom of Unrealistic Expectations to the Ghost of Irate Customers. Whether you’re a believer in office spirits or just here for the laughs, you won’t want to miss these eerie anecdotes!
The Mole ep2
Now They Don’t Want Sandie With Me… Promotions—the only thing everyone at the office wants! Right now, that prize is in the sights of Sandie, […]
How Predictive Analytics Drives Targeted Marketing
Ever noticed how products you browse online seem to follow you everywhere? It’s not just coincidence—it’s the magic of predictive analytics at work.
Predictive analytics uses your past browsing behavior to predict what you might want to buy next. This involves collecting data on your interactions, analyzing your preferences, and delivering personalized ads and recommendations based on these insights.
BPOs play a vital role in this process by managing and interpreting large volumes of data, generating actionable insights, and executing targeted marketing campaigns. This sophisticated technology enhances your shopping experience by making it more relevant and tailored to your interests.
Building Customer Loyalty: The Power of Consistency and Reliability in Service
Learn how consistency and reliability in customer service build trust and drive customer loyalty. Explore strategies for delivering dependable service every time and keep your customers coming back
Enhancing Customer Loyalty: The Impact of BPO Teams on Supermarket Success
Discover how BPO call centers enhance supermarket loyalty programs. Learn about their role in customer onboarding, support, engagement, and improving in-store experiences, especially in the Kenyan market
