Category: Retail
Chilling Encounters: Ghosts of Customer Service
As Halloween approaches, the spooky vibes are creeping into our call center! Join me as I share tales of ghostly encounters, from the Phantom of Unrealistic Expectations to the Ghost of Irate Customers. Whether you’re a believer in office spirits or just here for the laughs, you won’t want to miss these eerie anecdotes!
The Mole ep2
Now They Don’t Want Sandie With Me… Promotions—the only thing everyone at the office wants! Right now, that prize is in the sights of Sandie, […]
How Predictive Analytics Drives Targeted Marketing
Ever noticed how products you browse online seem to follow you everywhere? It’s not just coincidence—it’s the magic of predictive analytics at work.
Predictive analytics uses your past browsing behavior to predict what you might want to buy next. This involves collecting data on your interactions, analyzing your preferences, and delivering personalized ads and recommendations based on these insights.
BPOs play a vital role in this process by managing and interpreting large volumes of data, generating actionable insights, and executing targeted marketing campaigns. This sophisticated technology enhances your shopping experience by making it more relevant and tailored to your interests.
Building Customer Loyalty: The Power of Consistency and Reliability in Service
Learn how consistency and reliability in customer service build trust and drive customer loyalty. Explore strategies for delivering dependable service every time and keep your customers coming back
Enhancing Customer Loyalty: The Impact of BPO Teams on Supermarket Success
Discover how BPO call centers enhance supermarket loyalty programs. Learn about their role in customer onboarding, support, engagement, and improving in-store experiences, especially in the Kenyan market
The Power of Trust: Transforming Customer Relationships
Picture this: A customer calls in, frustration evident in their tone. They’ve been shuffled from one agent to another, each interaction feeling increasingly hollow, with […]
7 Common Social Media Mistakes That Make Your Brand Seem Inauthentic (And How to Fix Them)
Struggling with social media engagement? Discover 7 common mistakes brands make that can come off as inauthentic, and learn how to build a stronger connection with your audience
How Generative AI and New Rules Are Shaping Kenyan BPOs
Generative AI is making waves in the contact center world, and Kenyan BPOs handling US campaigns are right in the mix. But what exactly is […]
Turn Objections into Opportunities: Your Sales Success Playbook!
Happy Monday!You know what that means—fresh targets, interesting clients, and exciting deals just waiting to be snagged- especially if you are doing sales. Now, while […]
No Problem! How to Handle Objections Like a Pro
Master the art of handling customer objections with confidence and competence. Learn how to turn common concerns like price, product features, and timing into opportunities for building trust, enhancing customer relationships, and increasing sales. This guide covers essential steps to address objections effectively, ensuring successful interactions that benefit both your customers and your business
