Category: Kenya
The Essence of Composure: Staying Calm, Cool, and Collected.
As a customer experience (CX) professional, you find yourself navigating high-pressure scenarios on the frontlines day in and day out. Whether you’re dealing with irate […]
How Do You Engage Generation Z in the Corporate?
Generation Z is currently the largest workforce demographic in Kenya. According to a recent report, Gen Z comprises approximately 18.4 million individuals, representing about 33.42% […]
Gen Z Protests and Presidential Resignation: Legal Procedures and Possibilities
Explore the surge of Gen Z-led anti-government protests calling for the president’s resignation and a complete government overhaul. Dive into the legal processes, public opinion, and media influence shaping this powerful movement.
Call Centre Agents and Their Snake Personalities
Welcome to the jungle… of customer service! Today, we’re embarking on a wild safari to discover how different call center agent personalities mirror the fascinating […]
The Social Media Sorcery: How KCB Bank Dialed Up Success with Outsourced CX Services
Do you know KCB Bank has over 1 million Facebook followers and over 400,000 Twitter followers and has rapidly expanded its customer base, with 10 […]
Crucial Outbound Call Services Offered by BPO Centers: A Comprehensive Guide”
Have you ever opened an account at a bank and shortly afterwards one of their agents gives you a call to check up on how […]
Why You Are Always Late on Monday: What You Need to Know
Today is Monday, and we all know that one colleague who is always late for work. But if you think about it, people don’t usually […]
Outsource Your HR Roles: A Comprehensive Guide
As the business world continues to evolve, savvy organizations are recognizing the value of outsourcing certain functions to maximize efficiency and focus on core competencies. […]
Is Kenya’s BPO Industry Poised for Explosive Growth After the 2024 Finance Bill Rejection?
The country’s president recently rejected the proposed finance bill in a surprising move that has sent shockwaves through Kenya’s economic landscape. While this decision has […]
We Need More Men in Call Centers!
Have you noted that there are more women than men working in call centers? Every time you call, you are more likely to be attended […]
