Category: Kenya
Outsource Your HR Roles: A Comprehensive Guide
As the business world continues to evolve, savvy organizations are recognizing the value of outsourcing certain functions to maximize efficiency and focus on core competencies. […]
Is Kenya’s BPO Industry Poised for Explosive Growth After the 2024 Finance Bill Rejection?
The country’s president recently rejected the proposed finance bill in a surprising move that has sent shockwaves through Kenya’s economic landscape. While this decision has […]
We Need More Men in Call Centers!
Have you noted that there are more women than men working in call centers? Every time you call, you are more likely to be attended […]
Top Logistics Companies in Kenya Hiring BPO Services.
Have you ever ordered a good and paid for its delivery? How was the experience- were you tense? Impatient maybe? Did you call their customer […]
When Politics Enters the Workplace: The Dilemma of Taking a Stand
My 11-year-old son asked me why my job has never participated in politics- we hardly declare our stance on political matters in the nation. I […]
“Crypto Trading 101: Your Ultimate Guide to Digital Gold Rush!”
Let’s talk about money because it’s still early in the month, and you are still planning where to invest your money—either because you seek to […]
5G: Revolutionizing Customer Service – Say Hello to the Future of Call Centers!
Growing up in the 2000s, I remember watching movies like Spy Kids, which had self-driving cars, intelligent talking robots, and people making video calls. It […]
Dear Customer Care…
Having been a customer for a long time now, I wish that you guys knew (read considered) the following things before giving me any response. […]
Why Outsourcing is Your Business’s Secret Weapon!”
“Outsourcing isn’t just a strategy; it’s your business’s backstage pass to success! Say goodbye to overwhelm and hello to streamlined efficiency. With outsourcing, you’re not just lightening your load; you’re unleashing your business’s full potential. Ready to work less and earn more? Let’s make it happen!
