Category: Kenya
“Some Kenyan Customers Deserve Oscars. Here’s Why.”
Forget Hollywood.Forget Nollywood.Kenyan customers are the real actors — and they don’t need a camera to deliver an award-winning performance.They just need… a delay in […]
5 Wild Things Only African Customers Say (And Yes, We’ve Heard ALL of Them 😭)
If you’ve worked in customer care anywhere on this continent, you already know: African customers do NOT come to play.They come with confidence, confusion, and […]
7 Types of Shoppers You’ll Always Find at the Mall (And Yes, You’re One of Them 😅)
Walk into any mall in Kenya and it’s the same show, different day.Whether you’re in Sarit, Garden City, Westgate, or even your neighborhood mini-mall — […]
I Almost Quit Customer Care… Then This One Call Changed Everything
Let me be real. There was a time I was ready to quit this job.Not “maybe next month” kind of quitting — I mean real, […]
Not Just a Job: Why Customer Care is the Ultimate Leadership Training Ground
Most people view customer service as a temporary job. A stepping stone. A paycheck. But what if we told you it’s actually the best leadership […]
How Kenya’s IoT Boom is Opening Doors to Cybersecurity Risks
Smartwatches and wearable tech are making life easier, but with convenience comes risk. Learn how to safeguard your data in an IoT-powered world.
Connecting Kenya: How Expanding Mobile Networks Fuel the Future of Work
Imagine a Kenya where anyone, no matter their location, can log in, take calls, and thrive in the digital economy. With 313 more sub-locations set to gain mobile connectivity, opportunities for business, education, and employment—including in the BPO sector—are about to skyrocket!
2024 in Review: Standing Strong for Your Customers’ Needs
As we close the year, the most pressing concerns in Kenya’s contact centers have been transaction delays and issue resolution challenges. At Telesky, we are dedicated to addressing these issues with unwavering commitment, ensuring your customers receive unmatched service every time.
What Does Debt Collection Really Mean?
Dive into the world of debt collection in African call centers, where agents navigate emotional conversations with a mix of humor and patience. Learn how they transform challenging calls into opportunities for connection while keeping the financial wheels turning.
6 Psychological Insights Every Call Center Agent Should Know
Ever wondered why some customer calls feel effortless while others are a challenge? The secret lies in understanding customer psychology. By tapping into the emotions and motivations behind a customer’s words, call center agents can anticipate needs, offer tailored solutions, and turn even the most difficult conversations into positive experiences. From handling frustrated customers to reassuring anxious ones, mastering these psychological cues is key to delivering exceptional service.
