Category: Editorial
The 2024 Paris Olympics: Where Sports and Technology Converge (Live from the Games!)
The Paris 2024 Olympics stand out as a remarkable fusion of sports and cutting-edge technology, creating an event that’s both innovative and unforgettable. The city […]
Would You Rather Work From Home or the Office?

Should you brave Nairobi’s infamous traffic or work in your PJs from home? Weighing the pros and cons of office life versus remote work, with a dash of humor and practical advice.
Geothermal Energy Fueling Kenya’s Agricultural Growth
Explores how Kenya and other African countries are harnessing geothermal energy to power agricultural applications beyond just electricity generation, including greenhouse heating and cooling, crop drying, and aquaculture. Discusses the vast untapped potential of geothermal energy to enhance food security and agricultural productivity across the continent, despite challenges around financing and exploration
Empowered African Youth Rise Up: Celebrating the Activists Reshaping a Continent on International Youth Day

This International Youth Day, discover how a new generation of empowered African activists are leading a dynamic, tech-savvy movement to reshape the continent’s future. From coordinating massive protests to leveraging social media, these unstoppable young leaders are proving that the power to create change lies within us all
The Eternal Flame: The Captivating Story of the Olympic Torch Relay.
Even if the whole concept [of the Olympic torch relay] is a bit cheesy, there’s actually a lot we can learn from the torch relay when it comes to delivering awesome customer service. Let me explain…
The Essence of Composure: Staying Calm, Cool, and Collected.
As a customer experience (CX) professional, you find yourself navigating high-pressure scenarios on the frontlines day in and day out. Whether you’re dealing with irate […]
Phone Faux Pas: Common Mistakes That Ruin Conversations.
Happy Monday, citizens! I had a fantastic weekend; did you enjoy yours? It’s salaries week, and we set off on a very high note. Let’s […]
How Do You Engage Generation Z in the Corporate?
Generation Z is currently the largest workforce demographic in Kenya. According to a recent report, Gen Z comprises approximately 18.4 million individuals, representing about 33.42% […]
Call Centre Agents and Their Snake Personalities
Welcome to the jungle… of customer service! Today, we’re embarking on a wild safari to discover how different call center agent personalities mirror the fascinating […]
Why You Are Always Late on Monday: What You Need to Know
Today is Monday, and we all know that one colleague who is always late for work. But if you think about it, people don’t usually […]