Category: Editorial

Editorial

The Mole ep 3

3 min read

Mastering office politics isn’t about scheming; it’s about knowing what people want and using it wisely. Dive into the secrets of thriving in the workplace with the power of information, strategic alliances, and a little love for the underdogs.

Editorial The World

THE MODERN-DAY CALL CENTER:

7 min read

In the modern call center, survival isn’t a matter of grace; it’s a battle of willpower, endurance, and a hefty dose of humor. From the baptism of that first furious call to the relentless battle with the queue, agents navigate a digital kingdom where the strong prevail. Armed with headsets, scripted apologies, and caffeine, they endure the chaos – maintaining composure in the face of customer wrath, braving IT pilgrimages, and fighting for that sweet break time. It’s a war out there, but those who survive emerge victorious, if only to face the next trial.

Editorial

This November, We’re Letting It Grow!

3 min read

This November, ditch the razor and let your beard grow as a symbol of support for men’s health and cancer research. Each unshaved day is a conversation starter and a step toward raising awareness.

Editorial

The Call Center Survival Kit: What Every Agent Really Needs at Their Desk

5 min read

Welcome to the frontlines of customer service, where a well-stocked desk could be the difference between surviving a shift and losing your mind. From the all-important “Do Not Disturb” sign to that trusty stress ball, these are the must-haves that every call center agent needs to make it through the day with sanity intact.

Editorial Kenya

When Customers Become Your Therapists: A Lesson in Self-Care

3 min read

Just like a plant can’t thrive without nourishment, neither can we. In the fast-paced world of customer service, it’s easy to forget the importance of self-care. But sometimes, an unexpected moment occurs when a customer becomes your therapist, reminding you that we’re all human, navigating life’s challenges together.

Editorial

Punctuality in the Workplace: Time to Reconsider Being ‘On Time’

3 min read

The phrase “If you’re on time, you’re late” is quickly becoming outdated, especially in today’s flexible work culture. According to a recent survey by Monster, only 14% of employees see punctuality as a critical workplace etiquette rule, even though 76% still find being late to meetings frustrating. As remote and hybrid work gain ground, the rigid 9-to-5 structure is losing its relevance, and the focus has shifted to productivity over mere presence. But while some industries embrace flexibility, others maintain strict punctuality standards, reminding us that arriving on time still sends a message of commitment.