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How Kenya’s IoT Boom is Opening Doors to Cybersecurity Risks

How Kenya’s IoT Boom is Opening Doors to Cybersecurity Risks

Data Security and Compliance: A Growing Concern for BPO Firms

Data Security and Compliance: A Growing Concern for BPO Firms

Kenya’s BPO Boom: A Rising Powerhouse in Contact Centers & Telehealth

Kenya’s BPO Boom: A Rising Powerhouse in Contact Centers & Telehealth

What’s the Key to Better Customer Support in Kenya’s Social Media CX?

What’s the Key to Better Customer Support in Kenya’s Social Media CX?

Bridging Gaps, Expanding Care: The Telehealth Revolution in East Africa”

Bridging Gaps, Expanding Care: The Telehealth Revolution in East Africa”

Say Goodbye to Accent Struggles in Call Centers

Say Goodbye to Accent Struggles in Call Centers

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

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#customer service #customer experience ##CustomerExperience #BPO #customer retention #innovation #outsourcing #business growth
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Category: Business

Business Technology The World

The Latest in BPO Drama: Data Breaches, Layoffs, and Scandalous Insights – Get the Inside Scoop Now!

BPO Industry
BPO Drama, Scandals, and Gossip
3 min read

Step into our world of BPO drama, scandals, and gossip – this week, we’ve got data breaches, mass layoffs, and juicy insights that will leave […]

Business Health and wellness Kenya Mental Growth The World

Tickets To 2024!

2 min read

It’s challenging to pinpoint a single “hardest” lesson in life, as people’s experiences and perspectives vary widely. However, some universal and challenging lessons that many […]

Business Editorial Retail

Beyond The Numbers

3 min read

The value drop of the Kenyan shilling is surely putting a strain on paying bills. This begs the question, must I pay, what if I […]

Business Editorial Retail Technology

Mastering Outsourcing: How to Boost Efficiency and Cut Costs

Outsourcing
Outsourcing
6 min read

It is no secret that globalization is a popular strategy to grow a business. Africa in particular is a top choice for any company seeking […]

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