Category: Business
Ready for 2025? 5 Support Tips Your Customers Will Love
As the holiday buzz fades and we step into 2025, it’s time to fine-tune those customer support strategies! Did you know that 78% of customers abandon purchases due to negative experiences? From slow response times to a lack of personalization, common pitfalls can cost you loyal customers. In this article, we uncover five game-changing tactics to elevate your support and build lasting trust in the year ahead. Let’s make 2025 the year of exceptional customer experiences!
Kenya Bolsters ICT and Energy Partnerships with Germany
Kenya is proving its place on the global stage with bold strides in technology and renewable energy, driven by strong international partnerships. At the recent […]
2024 in Review: Standing Strong for Your Customers’ Needs
As we close the year, the most pressing concerns in Kenya’s contact centers have been transaction delays and issue resolution challenges. At Telesky, we are dedicated to addressing these issues with unwavering commitment, ensuring your customers receive unmatched service every time.
Stand Out This Festive Season: Creative Ways to Keep Your Brand Visible Amid Holiday Hype
The festive season is upon us, and brands are preparing for their biggest advertising push of the year. In the UK alone, advertisers are set […]
Who wants to work during Christmas?
While your internal teams are off enjoying the holidays, let us handle the back-office hustle. From data entry to compliance checks, we’ve got it covered—so your team can kick back, relax, and enjoy the season without the stress!
2024’s Game-Changing Customer Service Trends You Can’t Ignore.
The customer service industry is undergoing a revolution in 2024, driven by AI, hyper-personalization, and mobile-first strategies. Explore these transformative trends and learn how they’re shaping the way businesses deliver seamless, efficient, and engaging customer experiences.
Kenya’s Poverty Rate Nears 40%: KNBS Report Highlights Alarming Trends
A recent report by the Kenya National Bureau of Statistics (KNBS) paints a sobering picture of poverty levels in Kenya. It shows that 33.2% of […]
THE PHANTOM SHIFT: HAUNTINGS AND SUPERSTITIONS IN CALL CENTER.
The all-dull shift routine every agent is used to suddenly stops for a day to pay its tribute to Melinoë, the goddess of ghosts. The […]
What Does Debt Collection Really Mean?
Dive into the world of debt collection in African call centers, where agents navigate emotional conversations with a mix of humor and patience. Learn how they transform challenging calls into opportunities for connection while keeping the financial wheels turning.
Telesales Success Stories: Harnessing Smart Strategies for Unmatched Growth
In the world of business, success leaves clues, and top brands like Twiga Foods, Jumia, and MTN Group have mastered the art of growth through savvy strategies. From connecting farmers with urban vendors to tailoring marketing messages and identifying at-risk customers, these companies show that understanding your audience is key. And here at Telesky, we’re ready to sprinkle some magic on your business with our Telesales expertise. Let us handle the heavy lifting while you focus on making your dreams come true!
