Author: Kariuki
Kenya Bolsters ICT and Energy Partnerships with Germany
Kenya is proving its place on the global stage with bold strides in technology and renewable energy, driven by strong international partnerships. At the recent […]
2024 in Review: Standing Strong for Your Customers’ Needs
As we close the year, the most pressing concerns in Kenya’s contact centers have been transaction delays and issue resolution challenges. At Telesky, we are dedicated to addressing these issues with unwavering commitment, ensuring your customers receive unmatched service every time.
The Mole ep.4
“At the moment, we are sorting out Christmas issues—who’s manning the queues on the 25th, who is whose Secret Santa, how much the gifts should cost, and many other stories. Looking at the previous stories I’ve shared about my office, you can imagine it’s a whole mélange of emotions and chaos. I refuse to focus on the sad stories this time.”
Stand Out This Festive Season: Creative Ways to Keep Your Brand Visible Amid Holiday Hype
The festive season is upon us, and brands are preparing for their biggest advertising push of the year. In the UK alone, advertisers are set […]
The Telesales Funnel: Behind the Scenes of Business Growth
Telesales is more than just making calls—it’s about building meaningful connections and managing a well-orchestrated process from start to finish. Discover how each step contributes to business growth, from market research to post-sales follow-up, and why a dedicated team is key to success.
Who wants to work during Christmas?
While your internal teams are off enjoying the holidays, let us handle the back-office hustle. From data entry to compliance checks, we’ve got it covered—so your team can kick back, relax, and enjoy the season without the stress!
How Telehealth Saved Kenya’s Healthcare: 5 Key Impacts Post-COVID
When the pandemic struck, the world slowed down, but the healthcare challenges sped up. With curfews, overwhelmed hospitals, and limited mobility, accessing healthcare felt like […]
2024’s Game-Changing Customer Service Trends You Can’t Ignore.
The customer service industry is undergoing a revolution in 2024, driven by AI, hyper-personalization, and mobile-first strategies. Explore these transformative trends and learn how they’re shaping the way businesses deliver seamless, efficient, and engaging customer experiences.
World AIDS Day is a time to reflect on how far we’ve come in the fight against HIV/AIDS and the work still ahead. This year’s theme, “Take the Right Path: My Health, My Right!”, reminds us of the importance of access to healthcare and breaking stigma. Dive into inspiring stories, global progress, and why empathy matters more than skepticism.
A Letter to Our Beloved Service Providers
Ever wondered how you could make your customers’ Christmas truly special? A heartfelt letter from one customer has the answers! From hassle-free transactions to festive giveaways, here’s a quick guide for service providers to sprinkle some holiday magic.
