Author: Kariuki
Who wants to work during Christmas?
While your internal teams are off enjoying the holidays, let us handle the back-office hustle. From data entry to compliance checks, we’ve got it covered—so your team can kick back, relax, and enjoy the season without the stress!
How Telehealth Saved Kenya’s Healthcare: 5 Key Impacts Post-COVID
When the pandemic struck, the world slowed down, but the healthcare challenges sped up. With curfews, overwhelmed hospitals, and limited mobility, accessing healthcare felt like […]
2024’s Game-Changing Customer Service Trends You Can’t Ignore.
The customer service industry is undergoing a revolution in 2024, driven by AI, hyper-personalization, and mobile-first strategies. Explore these transformative trends and learn how they’re shaping the way businesses deliver seamless, efficient, and engaging customer experiences.
World AIDS Day is a time to reflect on how far we’ve come in the fight against HIV/AIDS and the work still ahead. This year’s theme, “Take the Right Path: My Health, My Right!”, reminds us of the importance of access to healthcare and breaking stigma. Dive into inspiring stories, global progress, and why empathy matters more than skepticism.
A Letter to Our Beloved Service Providers
Ever wondered how you could make your customers’ Christmas truly special? A heartfelt letter from one customer has the answers! From hassle-free transactions to festive giveaways, here’s a quick guide for service providers to sprinkle some holiday magic.
Why Kenyans Should Watch the CBK
Over the past two years, Kenyans have increasingly influenced public policy through protests, litigation, and social media campaigns. Yet, the Central Bank of Kenya (CBK)—a critical institution shaping the nation’s economy—remains underexplored in public discourse. As the CBK prepares for its pivotal December 4 meeting, it’s time for citizens to engage more with monetary policies that directly impact their lives.
Duct-Taping Difficult Customers: Lessons in Handling the Unruly
When a flight drama at 30,000 feet ended with duct tape and quick thinking, it got me pondering: what if we could apply similar creativity to dealing with particularly stubborn customers in the BPO world?
Men’s Health Awareness Month: Grow Your Beard and Your Wellness
#InternationalMensDay, #MensHealth, #Wellness, #HealthyLiving, #BeardGoals, #MensDay, #NoShaveNovember, #HealthyLifestyle, #MentalHealthMatters, #FitnessGoals
Kenya’s Poverty Rate Nears 40%: KNBS Report Highlights Alarming Trends
A recent report by the Kenya National Bureau of Statistics (KNBS) paints a sobering picture of poverty levels in Kenya. It shows that 33.2% of […]
When AI Goes Too Far: The Hidden Risks of Chatbot Connections
A mother’s tragic loss reveals the darker side of AI chatbots and raises urgent questions about safety, ethics, and the impact on mental health. Are we doing enough to protect users in this rapidly evolving digital age?
