Author: Kariuki
7 Ways Call Center Services Will Transform Your Business in 2025
“Start 2025 strong! Discover how call center services can elevate your business with 24/7 support, personalized customer experiences, and cost-efficient solutions. Let’s make this year your most successful yet!”
10 Must-Know Strategies to Prepare Your Customer Service Team for 2025
As we gear up for 2025, is your customer service team ready to tackle the year ahead? From brushing up on skills to preparing for busy seasons, these 10 tips will set your team up for success while ensuring your customers are wowed at every interaction.
Ready for 2025? 5 Support Tips Your Customers Will Love
As the holiday buzz fades and we step into 2025, it’s time to fine-tune those customer support strategies! Did you know that 78% of customers abandon purchases due to negative experiences? From slow response times to a lack of personalization, common pitfalls can cost you loyal customers. In this article, we uncover five game-changing tactics to elevate your support and build lasting trust in the year ahead. Let’s make 2025 the year of exceptional customer experiences!
How to Keep Customers Happy This Christmas
As CSRs, the festive season might seem quiet, but Murphy’s Law is always lurking—anything that can go wrong, will go wrong! Discover six practical ways to keep customers happy and services running smoothly during the holidays.
5 Reasons to Prioritize Employee Improvement Plans for Success
Employee Improvement Plans (EIPs) are more than performance tools—they’re a roadmap to personal growth, team success, and a thriving organization. Discover why prioritizing EIPs is a game-changer for your business.
Kenya Bolsters ICT and Energy Partnerships with Germany
Kenya is proving its place on the global stage with bold strides in technology and renewable energy, driven by strong international partnerships. At the recent […]
2024 in Review: Standing Strong for Your Customers’ Needs
As we close the year, the most pressing concerns in Kenya’s contact centers have been transaction delays and issue resolution challenges. At Telesky, we are dedicated to addressing these issues with unwavering commitment, ensuring your customers receive unmatched service every time.
The Mole ep.4
“At the moment, we are sorting out Christmas issues—who’s manning the queues on the 25th, who is whose Secret Santa, how much the gifts should cost, and many other stories. Looking at the previous stories I’ve shared about my office, you can imagine it’s a whole mélange of emotions and chaos. I refuse to focus on the sad stories this time.”
Stand Out This Festive Season: Creative Ways to Keep Your Brand Visible Amid Holiday Hype
The festive season is upon us, and brands are preparing for their biggest advertising push of the year. In the UK alone, advertisers are set […]
The Telesales Funnel: Behind the Scenes of Business Growth
Telesales is more than just making calls—it’s about building meaningful connections and managing a well-orchestrated process from start to finish. Discover how each step contributes to business growth, from market research to post-sales follow-up, and why a dedicated team is key to success.
