Author: Kariuki
5G: Revolutionizing Customer Service – Say Hello to the Future of Call Centers!
Growing up in the 2000s, I remember watching movies like Spy Kids, which had self-driving cars, intelligent talking robots, and people making video calls. It […]
“Kenya: The Next BPO Powerhouse!”
The latest 2023 Education First English Proficiency Index (EF EPI) ranking places Kenya in 19th among a global standing of countries and regions in English […]
“Debunking Common Call Center Myths: The Truth About Customer Service Careers”
It’s Monday morning and I walk past my neighbors going to work. After the pleasantries, I realize that Baba Stacy doesn’t quite understand what I do- and […]
Dear Customer Care…
Having been a customer for a long time now, I wish that you guys knew (read considered) the following things before giving me any response. […]
“Will AI Replace Human Jobs? The Future of Customer Service in the Age of Automation”
I came across an article today titled “How Long Before AI Replaces Human Labor.” I shuddered- the thought of losing a job in these perilous […]
Why Outsourcing is Your Business’s Secret Weapon!”
“Outsourcing isn’t just a strategy; it’s your business’s backstage pass to success! Say goodbye to overwhelm and hello to streamlined efficiency. With outsourcing, you’re not just lightening your load; you’re unleashing your business’s full potential. Ready to work less and earn more? Let’s make it happen!
