TeleSky News

Retail

Is Your In-House Telesales Team Holding Your Business Back? Here’s Why Outsourcing is the Answer

Two business professionals shaking hands after successfully closing a deal, symbolizing partnership and collaboration

2 min read

Struggling to hit your sales targets and keep up with the competition? It might be time to rethink your strategy. Maintaining an in-house telesales team is costly and challenging. From high overhead costs to missed opportunities, the hidden costs can be staggering. Imagine tapping into a seasoned team of sales experts who can captivate prospects, handle objections, and close deals with ease. Outsourcing your telesales can offer scalable growth, unparalleled expertise, and laser-focused productivity. Ready to elevate your sales game? It’s time to outsource

Retail

Captivate Customers in 10 Seconds or Less With These Website Tips.

4 min read

Ever feel like you’re running a sprint every time a potential customer visits your website? That’s because, according to Todd Unger’s “Ten-Second Customer Journey,” you […]

Retail

Mondays at Telesky: Bringing Sunshine to the Workweek

Customer care agents at [Your BPO Name] working diligently in the office. The image shows a vibrant team engaged in providing excellent support, with agents answering calls, handling inquiries, and collaborating to solve problems. The workspace is filled with energy and focus, reflecting their commitment to delivering top-notch service and ensuring client satisfaction

2 min read

It’s Monday morning. Monday is often associated with irritability, moodiness, and the “Monday blues” – I’ve noticed this in my neighbors. I wonder where they […]

Business The World

Leveling Up the Olympics: Could a “Metaverse Games” Be in Our Future?

Man immersed in the Metaverse: A person exploring a virtual reality world with a VR headset, showcasing the future of digital interaction and virtual experiences

3 min read

I am just thinking. Maybe in the near-future winter of 2032, the world’s greatest athletes will not gather in the bustling streets and gleaming stadiums […]

Editorial The World

The Eternal Flame: The Captivating Story of the Olympic Torch Relay.

An individual lighting the Olympic torch for the 2024 Summer Games, surrounded by a crowd of spectators and a backdrop of colorful fireworks, symbolizing the start of the global sporting event

2 min read

Even if the whole concept [of the Olympic torch relay] is a bit cheesy, there’s actually a lot we can learn from the torch relay when it comes to delivering awesome customer service. Let me explain…

Retail

The Rise of Human-Like Avatars and AI Assistants: Exploring the Psychological and Technological Advancements.

4 min read

By now most of you have already interacted with an avatar on one platform, or you have created one for your WhatsApp DP. In fact, over […]

Retail

Rethinking Kenyan Elections: Could a US-Style Swing County Model Reinvigorate Right Leadership?

An icon of a person casting a vote, symbolizing the concept of rethinking elections in Kenya through the lens of a US-style swing county model.

6 min read

As the Kenyan Gen Z protests captivate the global spotlight, overshadowing even the impending US elections, we can’t help but wonder: what if our political […]

Editorial Kenya

The Essence of Composure: Staying Calm, Cool, and Collected.

A call center agent taking a deep breath at their desk, demonstrating the importance of maintaining composure while handling customer inquiries

3 min read

As a customer experience (CX) professional, you find yourself navigating high-pressure scenarios on the frontlines day in and day out. Whether you’re dealing with irate […]

Technology The World

Innovative or Intrusive? AI Tracks Staff Smiles in Japanese Supermarket Chain.

3 min read

It fascinates me to write about trends in the world of customer service –AI, inventions, startups, flops, etc. Now, my writing has more often than […]

The World