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Tuesday, November 25 2025
TeleSky News
TeleSky News
Information is Queen
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Breaking News

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

Customer Silence Costs More Than Complaints

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

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#information ##information #outsourcing #customer service #customer experience ##CustomerExperience #BPO #customer retention #innovation
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Tag: PR crisis

Business The World

Think Social Media Management Is Just About Comments? Think Again

"A social media manager multitasking on various platforms, strategically blending creativity, moderation, and engagement. Managing posts, building brand narratives, and responding to users, showcasing the diverse and dynamic role of social media management
2 min read

Social media management is far more than responding to comments—it’s a blend of creativity, strategy, and moderation that shapes a brand’s narrative and builds lasting relationships with communities. It’s time to recognize the true complexity behind the role.

About

TeleSky Ltd is a World Class Contact Center with the most advanced BPO technology in East Africa.

This news magazine is dedicated to Customer Care.

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