Tag: digital transformation

Business The World

The Evolution of Call Centers in Kenya: From Ringtones to Real-Time Solutions

A smiling call center agent wearing a headset, seated at a desk with a computer, radiating positivity while assisting a customer. The background shows a bright, organized office environment with colleagues working in the distance.
Call center, telemarketing and customer service with a business man working in an office and consulting on a headset. Help, crm and contact us with a male consult at work on a computer by his desk
4 min read

The evolution of call centers in Kenya tells a story of innovation and resilience. From basic landlines to AI-driven solutions, call centers have transformed into dynamic hubs that shape customer experiences. Explore how this evolution has unfolded and what lies ahead in the world of customer service