Tag: #CustomerSupport
What’s the Key to Better Customer Support in Kenya’s Social Media CX?
70% of Kenyan social media users engage by commenting on posts, highlighting the importance of interactive content in customer support. By responding promptly and personally, businesses can turn social media interactions into positive brand experiences
Understanding Customer Pain Points
Customer pain points are more than just complaints—they’re opportunities to enhance your service. By actively listening, asking probing questions, and utilizing feedback, contact center agents can uncover and resolve these challenges. Learn 7 key strategies to identify pain points and turn them into solutions that boost customer satisfaction and loyalty
