Tag: #CustomerLoyalty
What’s the Key to Better Customer Support in Kenya’s Social Media CX?
70% of Kenyan social media users engage by commenting on posts, highlighting the importance of interactive content in customer support. By responding promptly and personally, businesses can turn social media interactions into positive brand experiences
The Power of Trust: Transforming Customer Relationships
Picture this: A customer calls in, frustration evident in their tone. They’ve been shuffled from one agent to another, each interaction feeling increasingly hollow, with […]
